Registration Supervisor; Dental Dept

Boven a Registration Supervisor (Dental Dept.) Covenant Community Care is a faith‑based, federally qualified health center in Detroit seeking an experienced dental registration or front desk professional to lead, mentor, and improve workflows in the Dental Department. The role is full‑time, 40 hours per week, and opens immediately.

Under general supervision, the Registration Supervisor partners with site supervisors to direct the registration and scheduling process for assigned program areas. Responsibilities include training front office staff, organizing workflow, auditing work, and developing procedures and training resources to achieve the following aims:

• create a positive first impression for patients, building trust and effective communication
• maximize incoming revenue from all payer sources
• minimize registration & scheduling errors, achieving high accuracy rates
• effectively communicate with patients regarding payment expectations, insurance coverage/non‑coverage, and treatment plans

Additionally, the Registration Supervisor builds and maintains a patient‑centered schedule that supports production goals for the assigned program areas.

Site supervisors provide day‑to‑day supervision of the registration and scheduling team; the Registration Supervisor rotates between sites to provide oversight, technical expertise, resources, and training. Specific duties include:

• Direct the registration and scheduling process for assigned program areas (Medical, Dental, Behavioral Health, Mobile, and ancillary programs). Organize workflow, develop procedures & training aids, and assign responsibility for the following tasks:
  • scheduling
  • appointment reminders
  • registration
  • check‑in/check‑out
  • payment collection
  • treatment planning (Dental program only)
  • insurance verification
  • insurance waiver forms (e.g., ABN for Medicare)
  • end‑of‑day procedures
• Participate in the hiring and review process for front office staff.
• Train and continually retrain registration and scheduling staff on daily tasks, helping staff develop accuracy and efficiency while maintaining excellent customer service.
• Build and maintain a patient‑centered schedule template that supports production goals and follows internal protocols.
• Audit the appointment book weekly and monthly to ensure internal protocols and best practices for data hygiene are followed. Correct errors, provide retraining, and propose internal protocol changes as appropriate.
• Serve as the technical expert and go‑to resource for assigned program areas.
  • Develop and maintain a detailed understanding of Covenant’s sliding fee programs, insurance classes, government insurance programs, and local payers.
  • Develop and maintain a thorough knowledge of the registration & scheduling capabilities and workflows of the electronic health record system.
  • Develop and maintain a comprehensive understanding of best practices related to scheduling, data hygiene, and customer service.
• Maintain user permission templates within the electronic health record (EHR) system for front office staff.
• Ensure full compliance with applicable health center policy, government regulations, and insurance requirements.

• Maintain strong working relationships with site supervisors, billing/credentialing managers, directors, and chief officers.
• Lead the process of developing internal protocols related to scheduling that consider payer restrictions, production goals, no‑show rates, clinical staffing needs, and patient access. Present proposed protocols to the appropriate Chief Officer or Committee for review and approval.
• Lead or participate in training activities for site supervisors on revenue cycle functions, such as registration, insurance eligibility verification, cash handling, and front desk registration error trends.
• Work with appropriate internal staff or external vendors to resolve registration or scheduling issues that arise within the EMR system.

• Create and maintain detailed registration/scheduling procedures and training guides.
• Participate in the development of revenue cycle policies for Board approval.

• Develop and maintain a high standard of…