Surgery Coordinator

Join to apply for the Surgery Coordinator role at Eye South Partners
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Founded in 1977, Ophthalmic Specialists of Michigan is a leading multi-specialty ophthalmology group in Metro Detroit, offering advanced care across cornea, retina, glaucoma, oculoplastics, cataract surgery, and more across multiple locations. With decades of expertise, state-of-the-art clinical technology, and a compassionate, patient-centered philosophy, it’s an ideal destination for professionals eager to join a diverse team committed to preserving and restoring vision for a lifetime.

• Responsible for the premium services conversion rate of our patients.
• Provides patients with pre-op and postoperative counseling.
• Schedule appointment dates/times for patients and physicians using a computerized scheduling system with the ability to assist patients in being compliant in pre-op and post-op regimens.
• Interact with patients, physicians, and other staff, both within the clinic/ASC and at outside facilities providing accurate, timely and responsive information.
• Coordinate processes and route all paperwork as required to meet physician and facility requirements. Provides accurate, thorough, and complete documentation of all information pertinent to patient treatment.
• Returns and responds to all calls relating to scheduling.
• Ensures any necessary medical clearances are obtained by the patient prior to surgery.
• Knowledgeable regarding co-management with referring providers and ensures compliance with the scheduling of post-operative visits. Communicates with referring providers as needed.
• Communicates with assigned physician and surgery center staff to ensure all special supplies are received prior to the surgical date and informs ASC of any add-on patients. Reschedules appointments as needed.
• Helps with other ancillary tasks including but not limited to following up with patients that no-show or cancel surgical appointments, sending H&P orders and consents to outside hospitals, update surgical scheduler protocol handbook, constantly edit consents and documents as processes change, training sessions with our physicians, etc.

• Associate degree (AA/BA/BS) or combination of relevant work experience.
• Minimum 2 years of experience as a Surgery Coordinator, preferably for an ophthalmology physician with strong organizational and interpersonal skills.
• Experience with EMR software (ophthalmology-specific software preferred).
• Experience with patient customer service. Familiar with obtaining authorizations and referrals.
• Knowledge of contracted insurance plans and procedures.
• Ability to work with Excel, Word, and medical software.
• Excellent oral/written communication and analytical skills.
• Must have the ability to travel to all locations as needed.
• Ability to multi-task efficiently and effectively.
• Must be able to act calmly and effectively in a busy or stressful situation.
• Adherence to all policies and procedures, including safety, attendance, punctuality, and personal appearance.
• Ability to establish and maintain effective working relationships with managers and peers.
• Highly flexible; able to accommodate changing needs of the office. Knowledge and adherence to HIPAA, COMPLIANCE, OSHA.
• Ability to work well under pressure with minimal supervision and exercise initiative, judgment, discretion and decision-making to achieve practice objectives.

• Clinical background

• Medical
• Dental
• Vision
• 401k w/ Match
• HSA/FSA
• Telemedicine
• Generous PTO Package

• Employee Discounts and Perks
• Employee Assistance Program
• Group Life/AD&D
• Short Term Disability Insurance
• Long Term Disability Insurance

Eye South Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.