EMS Operations Manager
Listed on 2025-12-24
-
Healthcare
Healthcare Management, Healthcare Administration -
Management
Healthcare Management
EMS Operations Manager
Who: An experienced and credentialed EMS leader with at least three years in both paramedic and management roles.
What: Oversee clinical operations, personnel, vehicle deployment, communications, and service delivery across multiple EMS bases in Michigan.
When: This full-time position is available for immediate hire.
Where: Dearborn / Detroit Michigan area
Why: To ensure exceptional patient care and timely ambulance response through high-performing teams and operational excellence.
Office Environment: Field-based leadership with direct oversight of mobile units, team performance, and administrative processes.
Salary: Commensurate with experience, qualifications, and scope of responsibility.
Position Overview:This role leads all aspects of a dynamic EMS operation, ensuring timely response and high-quality care across emergency and non-emergency service lines. The position works closely with executive leadership to drive strategic growth, maintain compliance, and enhance operational performance.
Key Responsibilities:- Lead EMS operations including 911 and interfacility transport services across Michigan.
- Oversee hiring, training, performance evaluations, and HR-related decisions.
- Monitor and manage budgets, staffing levels, and service metrics.
- Ensure vehicle and equipment readiness, regulatory compliance, and quality assurance.
- Serve as a liaison to hospitals, public safety agencies, and government entities.
- Respond to service inquiries and handle operational issues 24/7.
- Supervise Field Training Officers and coordinate continuing education.
- Report to leadership monthly with performance analytics and improvement plans.
- Support protocol development and technology implementation.
- Maintain records, certifications, and regulatory documentation.
- High School Diploma required.
- Valid Driver’s License.
- State or National Registered Paramedic certification.
- Minimum 3 years experience as a paramedic in emergency services.
- Minimum 3 years experience in EMS leadership or management.
If you’re interested in learning more about this opportunity or would like to discuss your qualifications, please apply now.
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