IT Sr Software Engineer

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

Ford Service Reservation (FSR) and Lincoln Service Reservation (LSR+) provide a consistent and brand differentiated customer experience (CX) for Ford and Lincoln customers for scheduling and managing vehicle service appointments. The Dealer experience (DX) enables dealers to manage their Mobile Service and Pickup and Delivery appointments efficiently. The Mobile Service Technician Portal app enables the technician to view and manage their upcoming appointments.

FSR/LSR+ needs technical leadership to ensure engineering excellence, work with other technical leaders and product management, and transform future service scheduling experiences for Ford and Lincoln customers and dealers.

In this position...

FSR/LSR+ needs technical leadership to ensure engineering excellence, work with other technical leaders and product management, and transform future service scheduling experiences for Ford and Lincoln customers and dealers. You will provide hands‑on engineering leadership to a growing team driving the delivery of world‑class, best‑in‑class CX for FSR/LSR+ users. This role requires a leader who can technically mentor team members, contribute directly to design, problem‑solving, and integrations, and champion an iterative development approach and business partners on MVP delivery through careful prioritization, managing demand, and coordinating dependencies.

This is a hybrid work opportunity which requires the selected individual to be onsite four days per week. Relocation assistance may be available for qualified candidates.

What you'll do...

• This is an Engineering leadership role overseeing the design and delivery of complex partner/Dealer Management Systems integrations with micro service ecosystem.
• The FSR/LSR+ team is responsible for the systems and technology powering the Mobile Service scheduling Dealer Experience and customer service scheduling experiences for in‑person, Pickup & Delivery, and Mobile Service on Ford Pass, Tier3
  
  Web sites,  for retail customers, enable Ford Pro business. and the other regional markets, as part of the holistic Omni‑Channel, global, platform Commerce team
• Model the use of modern software engineering practices (TDD BDD, CI/CD, Shift left, API first design language etc..) to support integration with existing Ford software products as well as external cloud‑based services.
• Collaborate with Ford’s Enterprise Architecture organization to rationalize technologies, further leverage current technology offerings already in use, and identify gaps/opportunities.
• Implement a talent system to review existing team capabilities (internal and external) and build and promote practices to develop a world‑class software engineering team.
• Provide thought leadership for the development, structure, technology of Ford with skills in strategic planning, goal setting, processes development, and creating opportunities for professional development within technology teams.
• Work collaboratively with cross‑functional teams, including engineers, developers, and product owners, to define technical requirements and devise solutions that align with business objectives.
• Continuously evaluate, collaborate with senior tech architects and integrate new GCP features, services, and technologies to enhance the performance, reliability, and scalability of our cloud‑native applications and infrastructure.
• Strategize & work with senior leaders across Ford’s engineering organization to make significant, measurable impact on a global scale by innovating and operating with…