Order Management Analyst II

Position Details

Position Location:

Dearborn, MI

Department:
Customer Care

Reports To:

Manager, Order Management Analytics

Job Classification:
Remote

Inspired by Hard Work

In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt. We drive innovation by finding new, better ways to achieve success. We earn trust through honesty, integrity, and authenticity. We build lasting customer relationships by delivering solutions that prioritize their needs. Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

The primary purpose of this position is to carry out high level projects, complex reporting and analysis utilized to make major business decisions while exercising considerable judgement and critical thinking skills in communicating sound recommendations. The person in this position will assist leadership with preparing for meetings and is expected to be the BI reporting expert for the Order Management Department allowing them to create queries and reports in a timely manner.

This person will monitor various dashboards to proactively identify and investigate risks and opportunities with the expectation of making sound recommendations to leadership. The person in this role will complete comprehensive analysis, investigate complex ATP (available to promise) and order processing issues.

• Monitor various dashboards and proactively identify and investigate risks and opportunities with the expectation of making sound business recommendations to leadership in relation to order processing and constrained materials. Also, collaborate with the DC Planning team and logistics to expedite or prioritize product receipts.
• Investigate complex availability and order processing issues while collaborating with internal partners to resolve issues.
• Execute business unit inventory transfers as directed by Leadership or Planning department to optimize inventory across all business units.
• Power BI expert for the Order Management Department to create queries and reports timely as needed to make major business decisions.
• Execute special order processes from credit approval through delivery creation, collaborating as needed with IT and Inventory Control.
• Coordinate and/or execute special projects as requested by Leadership; support OM Team Members, backfill other associates as requested by Leadership.

• Bachelor’s Degree in Business or equivalent years of experience in lieu of degree required.

• A minimum of 5 years combined Customer Service, Order Fulfillment or Order Management experience required.
• Experience with relevant computer applications required including Data Warehouse, MS Office (Excel, Word, PowerPoint) and Outlook; SAP preferred.
• Experience with Sales Order Processing, Distribution Center operations and/or Warehouse Management systems and how they fit together to provide product in support of customer and business requirements.
• Strong business acumen skills – strategic thinking, leadership, market orientation, analytical, critical thinking, problem solving, detail oriented.
• Demonstrates sound judgement in selecting methods and techniques for obtaining solutions and recommendations.
• Strong interpersonal and communication skills (both written and verbal) to interact with all levels of the organization.
• Proven record of working in a team-focused environment while maintaining the ability to exercise considerable independent judgement – self‑motivated while working with minimal supervision.
• Customer service focused and results oriented.
• Strong organizational, prioritization and multitasking capabilities – work in a fast‑paced environment.
• Availability for flexible scheduling, including weekends and evenings.

• This position has a Remote location:
  Associate will have no regular requirement to be on‑site. Travel on‑site is limited to special events.
• Some travel may be required (approx. 5%).
• Carhartt is a tobacco free workplace.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.