Aftermarket Operations Manager

We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data‑driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

In this position...

• Present monthly sales results with key results based on market, trends, channels, & specific sku’s
• Meet or exceed profit objectives for assigned product(s)
• Design & Execute additional profit improvement actions annually
• Create, set & manage parts pricing strategies using and leveraging competitive data inputs
• Optimize product pricing strategies to reduce warranty costs and customer cost of ownership
• Manage weekly new parts pricing of assigned parts in product hierarchy
• Develop product marketing materials including Video’s, Launch Kits, Why Buy’s & Features
• Work with Product Marketing Manager to develop POP, POS, hero cards and sell sheets
• Working in conjunction with the Aftersales team to increase sales & support distribution
• Apply Supplier Subvention to Market through Coordination with Suppliers, Purchasing, Finance & Marketing
• Develop and Maintain product category specific content on FMCDealer and MC Distributor sites
• Synthesize data with Market Analyzer Tool to develop Actionable Plans to Improve Category Performance
• Develop, present, and implement Annual Category Plans for Assigned Primary Categories
• Create Category Proposal Letters directing Action Cross Functionally to Meet ACP Goals
• Select both Primary & Secondary Categories Annually to Concentrate on Opportunities
• Define the Customer & where to Leverage Ford’s Advantages as an OE in the Market Place
• Develop Competitive Benchmark for Product, Price, Place, & Channel

Measure Performance Monthly for Primary Categories (Revenue, Profit, Threats, & Opportunities)

What you'll do...

Manage Supplier SOWs, Purchase order creation, invoice payment, and budget

Collaborate with Global Revenue Management on MLI product alignment management

Manage the completion of Non
- Policy Obsolescence requests

Develop Competitive Benchmark for Product, Price, Place, Process

Measure Performance Monthly for all Categories (Revenue, Profit, Threats, & Opportunities)

Management & Development of Assigned Category Analyst

Embrace a work environment that supports Ford Culture, Civility, and our Ford OS Behaviors (Excellence, Focus and Collaboration). Hold each other accountable on these behaviors.

Partner with Purchasing to develop and maintain long‑term partnership with suppliers to gather business intelligence and find unique value propositions

You'll have...

• Bachelor's Degree
• 7
  -10+ years with OEM or aftersales parts supplier who understands the complexities of product development, manufacturing, global supply chains and dealer and distributor networks.
• Prefer a minimum bachelors degree in business administration with a deep understanding of product development.
  
  Supply chain and or marketing will be bonus.
• Strong organizational skills to manage multiple complex projects and deliver superior results on a timely basis
• Strong interpersonal and teamwork skills to deliver major projects and develop team Ford OS behaviors
• Strong written & verbal skills to prepare, present, & communicate project status and results regularly
• Strong computer skills, including Excel, Word, PowerPoint and Share Point

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series…