Claims Examiner

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to thousands of dealers and millions of customers in over one hundred countries around the world.

• As a Claims Examiner for American Road Claims Center (ARCC), you will be responsible for handling wholesale and fleet claims for The American Road Insurance Company (TARIC). This includes answering phones, updating claims, contacting the insured and potential involved third parties, sending correspondence as needed and following up for payments. Other possible responsibilities are incoming mail and receipt of payments.

• Assess subrogation file facts and establish a rational strategy for successful subrogation recovery.
• Utilize appropriate tools to determine recovery amount and send correspondence to third parties/third-party carriers regarding subrogation rights and follow up for damage recovery.
• Maintain contact with attorneys and courts for status updates and legal resolution.
• Negotiate settlements when full recovery is not offered, including loss of use where applicable, and execute appropriate documents.
• Utilize tools to set follow-up dates based on claim specifics, adhering to procedural requirements.
• Utilize Subrogation Reports to ensure proper handling of pending files and to prevent statute expiration.
• Document all activity within claim system and attach appropriate documents.
• Take incoming calls and respond to customer inquiries.
• When unable to gain full recovery, review the file to ensure all options have been considered, and discontinue efforts within approval limits, closing the file as compromise or abandon within DCCS.
• Prepare subrogation files for closure with supporting rationale and submit for necessary approval when full recovery cannot be made and the amount exceeds approval authority.
• Upon receipt of subrogation checks, identify the claim number, validate the amount, prepare a deposit notification, and provide it to the Data Entry Clerk (cashier).

• Collection experience
• Ability to work with both internal and external customers
• Ability to multi-task and prioritize work
• Works well in a team oriented environment
• Ability to apply learnings to future work / Problem Solving
• Excellent communication skills

• High School Graduate
• Prior insurance experience

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a change maker, a technical expert, a culture builder…or all of the above?

No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time

For more information on salary and benefits, :

This position is a range of salary grades SG5-SG6.

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call