Strategic Account Coordinator

Position Details:

Title:

Strategic Account Coordinator
Department:
Customer Care

Reports to:

Account Service Rep III Lead

Location:

Dearborn
Job Classification:
Remote
FLSA Status:
Non-Exempt
Job Band:
Business Support

Job Summary
This position is responsible for supporting the Account Service team with generating reports, processing iDocs, entering and managing manual contracts, manage firm orders, processing return authorizations, researching shortages, mis-delivered cartons and creating debit/credit memos.
Inspired by Hard Work
At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create.
Associate Responsibilities

Enter and manage manual account contracts and bulk orders for conversion and cancelations. Maintain the contract template as needed. Generate reports for conversion on request
Manual orders entered as needed - Handle simple and complex order entry
Monitor iDocs throughout the day and report to the Strategic Account Specialists where errors cannot be cleared
Generate and format reports in SAP, Power BI or WEBi for the Strategic Account Specialists team based on outlined format for account.
Removing delivery blocks as directed by account specialists for accounts specific needs
FR Rush email requests processing and respond to requests within 3 hours
Maintain delivery block removal for firm orders, extending cancel dates, reinstatements and requested delivery date changes
Process return authorizations, research shortages, mis-shipments of cartons and creation of debit/credit memos as needed
Coordinate special projects as requested by leadership

Required Education

High school diploma or equivalent required; associates degree preferred

Required Skills & Experience

A minimum of 2 years Carhartt Customer Service or Order Fulfillment/Management experience required
Knowledge of relevant computer applications required including SAP, Excel, MS Word - Data Warehouse preferred
Knowledge of Sales Order Processing, Distribution Center operations and/or Warehouse Management system
Strong interpersonal skills and communication skills
Ability to work independently and within a team environment working with minimal supervision - self motivated
Problem solving skills - customer service focused and results oriented - detail oriented
Strong organizational, prioritization and multitasking capabilities - work in a fast-paced environment
Attention to detail and strong accuracy skills required
Excellent communication skills - both verbal and written

Physical Requirements and Working Conditions

Normal office environment - cubicle setting
Some travel may be required (approx. 2%)

This position has a Remote location:
Associate will have no regular requirement to be on-site. Travel on-site is limited to special events.
Carhartt is a tobacco free workplace.

#LI-REMOTE