Support Specialist

Job Title

Support Specialist

Commensurate with education and experience and within budget constraints.

High school diploma or equivalent

At least two years experience in program intake or customer service in private industry or public grant funded programs such as those under the Older Americans Act. Experience in word processing is required. Familiarity with record keeping and filing systems is desirable. Knowledge of community organizations serving seniors is preferred.

Has excellent interpersonal and group process skills. Is accurate, conscientious and flexible with attention to detail. Is familiar with computers. Accepts direction, is well organized, and has the ability to meet deadlines. Position requires excellent customer service skills. Willingness to work in a team environment. The Senior Alliance is a non‑profit 501c(3) where philanthropy on behalf of the agency is a requirement of all employees.

Perform job functions with ethics, honesty and integrity.

Works in a team environment to assist in screening callers to provide intake to appropriate community service programs. Also assists with administration and program tasks when necessary.

Regularly required to sit for extended periods of time. Regularly spend long hours using office equipment including computers. Regularly work on repetitive tasks and motions. Ability to lift up to 20 pounds.

• Assists participants in applying for assistance programs such as Medicaid, Food Assistance, Section 8 Housing, and other programs.
• Verify Medicaid eligibility for Waiver.
• Maintains and inputs a record keeping system that includes all required data for the waiting lists and eligibility documentation for the Community Care department programs.
• Completes word processing, data entry, administrative support and budget records for the Community Care Department and agency.
• Responsible for various programs and projects as assigned.
• Handles other duties as assigned.