Customer Success Manager Builder

You’ve probably heard of Autotrader, but do you know what we’re all about?

We’re the UK’s leading automotive marketplace, a heritage brand, and a tech darling of the stock market. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans.

In the automotive world, change is a constant, that’s why we take our job of untangling the complex car‑buying journey very seriously.

At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together.

Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you.

We’re seeking a Customer Success Manager to join our digital retailing team, working closely with automotive retailers to drive engagement, performance, and commercial growth.

You’ll focus on our Deal Builder product. Deal Builder is Autotrader’s digital retailing product, which allows car buyers to complete key parts of their purchase online – from part exchange and finance to reserving their vehicle. For retailers, this means high‑intent customers and ready‑made deals that save time, improve conversion rates, and create a smoother buying experience.

You will be responsible for managing relationships with a portfolio of automotive retailers, understanding their unique needs, and providing tailored support to enhance their digital retailing performance and ensure they maximise the benefits of our Deal Builder product.

Your role will involve analysing performance data, identifying growth opportunities, and coaching retailers to embed solutions that drive measurable results. Collaboration is key, as you will work alongside internal teams and external partners to influence and inspire retailers, ensuring they fully leverage Autotrader’s digital products. You will also contribute to the ongoing evolution of our commercial approach, helping shape how we engage with the market.

You’ll balance proactive outreach, problem‑solving, and strategic thinking, adapting to the diverse challenges faced by different retailers. Your ability to build strong relationships, communicate effectively, and work autonomously will be essential.

A commercially minded approach is important, with a focus on meeting targets and KPIs while maintaining a consultative and collaborative style. Experience using data to tell a story and influence decisions will help you provide valuable insights and drive change.

You might believe that a passion for cars is a requirement, but guess what? It’s not! At Autotrader, you’re welcome just as you are.

• Experience working with B2B customers, ideally within the automotive sector, for example, with dealerships, manufacturers, or car finance providers – to embed products and drive engagement and performance
• You will be confident in working with and building relationships, as well as challenging, both internal and external stakeholders.
• Experience identifying and driving operational efficiencies, streamlining processes and ways of working to improve performance, scalability, and customer outcomes.
• Experience in using data to tell a story, and you’ll be confident using Excel or other insight tools such as Looker.
• You will be commercially minded and will have experience achieving or exceeding targets and KPI’s
• You will be proactive and collaborative, enabling you to identify opportunities, manage risks, and drive change forward.
• An eagerness to learn about the automotive ecosystem, digital retailing trends, and new tools that support your role and the wider business

During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria to determine if we progress your application further.

We’re offering a salary of £37,500 – £45,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly…