Customer Service Agent

Customer Service Agent

Salary:
Up to £12.38 per hour
Part-time

Hours:

20 hours per week (3-4 days), shift-based

Location:

Discovery Park (occasional weekend shifts at Margate)

We are recruiting a Customer Service Agent to join a busy customer support team within a leisure environment. This role is focused on phone and email-based customer service, supporting members with enquiries, bookings, and memberships, alongside some sales and promotional activity.

This position is ideal for someone confident on the phone, organised, and comfortable working in a fast-paced, customer-focused setting.

Key Responsibilities

Acting as the first point of contact for customer enquiries
Handling inbound and outbound calls (warm calls only)
Managing enquiries through a ticketing system
Supporting memberships, cancellations, and renewals
Assisting with promotions, sales, and rebooking activity
Using booking and CRM systems at a basic operational level

Working Hours

20 hours per week across 3 to 4 days
Shift-based role including evenings
Occasional weekend work on a shift pattern (Margate location)
Typical hours:

Monday & Wednesday: 8:00am to 7:30pm, 1.30pm to 7.30pm
Tuesday, Thursday & Friday: 8.00am to 6:00pm
Weekends: 9:30am to 4:00pmPerson Specification

Previous experience in phone or email-based customer service or sales
Confident and professional telephone manner
Strong written communication skills
Comfortable learning and using digital systems
Customer-focused with a friendly and approachable manner Benefits

Free leisure membership
Friends and family discounts
Discounted spa treatments
Childcare discounts
Professional development opportunities
Holiday purchase scheme & volunteering leave
Employer pension contribution and company sick pay
Employee assistance programme
Cashback rewards

Successful candidates will be subject to a DBS check, and applicants must have the right to work in the UK.

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New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.

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If this role isn't for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on our website or Linked In, Facebook, Instagram and (email address removed)

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles