Customer Service Representative

Position Overview

The Customer Service Representative is responsible for professionally representing Green Bay Packaging while delivering exceptional service to customers. This role requires a strong understanding of the company's production processes and capabilities to ensure accurate communication and effective support. The representative will maintain knowledge of individual customer requirements, manage order entry, estimating, pricing, and address customer complaints promptly and effectively.

• Managing multiple accounts/Backing up other team members
• Update Customer Service Supervisor for staff meetings
• Enter orders per customer's specification. Verify delivery date, quantity, purchase order number and selling price are all correct
• Purchase printing plates and cutting dies from approved suppliers
• Make print cards and create diagrams with Ardios CAD
• Expedite customer order changes with Business Operations Team and with Shipping Teams
• Coordinate deliveries with Shipping Teams. Provide dock times and any special loading instructions
• Coordinate "outside fab" orders with other Green Bay Packaging Divisions
• Coordinate orders run at other Green Bay Packaging Divisions
• Generate product designs per customer's spec
• Review ROS levels on existing business and all pricing with Customer Service Supervisor and Business Operations Manager before quoting to customer
• Generate price quotes for customers
• Coordinate price changes with Customer Service Supervisor, Business Operations Manager and Corporate National Accounts Group
• Update and keep current customer's price list
• Prepare Internal and Customer reports for monthly and delivery performance, customer shutdowns and holiday schedules, customer service reports, and vendor reviews
• Knowledge of all accounts to ensure customer's requirements are met
• Other duties as assigned

• High school diploma or equivalent is required
• Experience with order writing, estimating and pricing are preferred. In lieu of education listed, related experience in a manufacturing setting may be considered
• Qualified candidates will have a demonstrated commitment to providing outstanding service to customers
• Candidates must possess the ability to problem solve, handle multiple tasks at once, and be able to work in a fast-paced, team-based environment
• Excellent oral and written communication skills with attention to detail are required

In addition to a competitive wage, the selected candidate will enjoy a comprehensive benefit package including medical, dental, vision, prescription drug, wellness programs, STD, LTD, life insurance, and company matching 401(k). Green Bay Packaging benefits may vary by position or division.

Started in 1933, Green Bay Packaging Inc. is a family-owned, vertically integrated company consisting of corrugated container plants, a folding carton facility, recycled and virgin container board mills, pressure-sensitive label roll stock plants, timberlands, a paper slitting operation, and a sawmill facility. Headquartered in Green Bay, WI, Green Bay Packaging Inc. employs over 5,000 team members and operates more than 40 facilities in 16 states.

Green Bay Packaging is committed to innovative product development, sustainable forestry practices, and emphasizes safety, quality, and continuous improvement. For more information, visit

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.