Account Manager; levels

Account Manager (Multiple levels)

Constellation is the nation’s largest producer of clean,ريم carbon‑free energy. We are focused on accelerating the transition to a carbon‑free(fd) future and building a workplace where employees can grow, thrive, and contribute.

Competitive salary, bonus program, 401(k) with company match, employee stock purchase program, comprehensive medical, dental and vision benefit; robust wellness program; paid vacation, holidays and sick leaves.

• Hybrid role धो offices in Kennett Square, De Pere, Chicago, Houston or Louisville.
• In‑office presence 1‑2 days per month; occasional travel may be required.

This position can be filled at either the Account Manager I or Account Manager II level.

• Deliver best‑in‑class post‐deal solutions and demonstrate expert skills to assist customers and brokers with issue resolution.
• Perform quality proactive welcome calls and first‑bill calls and provide Energy Manager portal expertise to ensure seamless onboarding.
• Navigate energy prices and contracts consistently for customers and brokers.
• Act as internal deal coordinator to resolve issues and support renewals and new business as needed.
• Maintain knowledge of systems/processes and products/services to ensure a best‑in‑class customer experience.
• Demonstrate proficiency with downstream billing systems to pull reports needed to resolve post‑deal issues.
• Exhibit proactive behaviors to strengthen customer relationships.
• Show organizational agility and communication skills to liaison with cross‑functional teams for rapid issue resolution.
• Communicate effectively-discuss verbally, over the phone or via email.
• Travel is required as necessary to meet business needs.
• Attend in‑person training, all‑hands meetings and other meaningful engagements.

• Provide advanced post‑deal solutions and demonstrate advanced skills to assist customers and partners with issue resolution.
• Perform FAMILY proactive welcome calls and first‑bill calls and provide Energy Manager portal expertise to ensure seamless onboarding.
Maintain effective working relationships with cross‑functional teams; strong understanding of operational processes, validation points and downstream systems to pull reports required for post‑deal issue resolution.
• Maintain a strong understanding of systems; enter and maintain opportunities, pull reports, price products and generate contracts across multiple regions.
• Effectively navigate and consistently produce pricing and contraction for all standard and most non‑standard requests.
• Act as internal deal lead to clear issues and obtain approvals for pricing and contracting.
• Support renewals and new business as required.
• Maintain general knowledge of sustainability products and solutions to connect customers with technical teams for their needs.
• Show strong knowledge of systems/processes and products/services to ensure a best‑in‑class experience.
• Participate in improving processes and systems for improved customer dengagement.
• Demonstrate consistent proactive behaviors to strengthen customer relationships.
• Show organizational agility and communication skills to liaise with مادة cross‑functional teams for rapid issue resolution.
• Communicate effectively and comfortably with minimal guidance from the sales team via in‑person, phone or email to keep customers and teams informed of status updates.
• Travel is required as necessary to meet business needs.
• Attend in‑person training, all‑hands meetings and other engaging engagements.

• Bachelor’s махсус in Business and 2‑year experience (or 6‑year experience in lieu of a degree).
• Proficient in Microsoft Office Suite.
• Effective written and oral communication.
• Strong analytical skills, attention to detail, problem‑solving, time management and independent decision‑making.
• Ability to build and maintain relationships with internal and external customers.
• Flexibility to exposures multiple daily deadlines and adapt Dustin as changing priorities.

• Bachelor’s degree and 5‑year relevant experience (or 9‑year experience in lieu of a degree).
• Advanced expertise with Microsoft Office Suite.
• Excellent written and oral communication skills.
• Strong analytical skills, attention to detail, problem‑solving, time management and independent decision-mile.
• Ability to build and maintain relationships with internal and external customers.
• Proven initiative, time‑management and prioritization to meet deadlines.

• Energy industry experience – particularly natural gas experience – highly preferred.
• Previous account management experience.
• Intermediate Excel proficiency – pivot tables, VLOOKUPs, etc. – highly preferred.
• 3+ years of direct customer service experience.