Retail Sales Associate VOLUSIA MALL

Retail Sales Associate VOLUSIA MALL

Join to apply for the Retail Sales Associate VOLUSIA MALL All in Avg. $30 role at Arch Telecom

We’re a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand! Do you think you have what it takes to be an Mobile Associate (MA) who works as part of a Retail Team to bring the brand to life?

They live and breathe the brand and Arch Telecom's Core Values, creating energy and excitement around our products and services. They thrive in a fast‑paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers, building new and deepening existing relationships, while continuously working to uncover our customers’ needs and pass on expertise.

Learn and build proficiency in customer service, while concurrently providing a best‑in‑class customer experience and building loyalty by:

• Helping customers pick up where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Exploring individual needs and providing hands‑on demonstrations of the latest and greatest technology in‑store.
• Side‑by‑side selling to find personalized solutions beyond the bare‑bones device and service plan that keep our customers connected to the people and lifestyle they love.
• Guiding customers through their purchasing experience with thoughtful questions, informative answers and sharing your expertise.

Approaching service and sales needs with patience, honesty, and empathy.

Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate:

• How our ever‑expanding coverage stacks up in our customers' neighborhood, providing them with a lightning‑fast LTE network.
• Why plans and services allow our customers to live unlimited, feel the love, stay connected and go further.
• How we are redefining how wireless is done, down to device and account inspection, review and troubleshooting.

Complete training on in‑store experience, new skills and processes, knowledge of systems and reference resources.

Build relationships with and partner with employees across channels, including business and customer service to:

• Collectively own the customer experience and resolve issues, creating a seamless, run‑around‑free environment.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships where we are all accountable for the company’s success.
• Be willing to have a good time while providing first‑class customer experience.

• A strong desire to learn and master the skills required of our customer advocates and to build meaningful connections with our customers.
• Competitive drive and demonstrates the confidence to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
• Effective at balancing customer experience and performance goals.
• At least 6 months of customer service and/or sales experience, Retail environment preferred.

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Uncapped commission earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• A culture of care & excellence
• Health benefits for full‑time employees
• Bonuses: monthly sales incentive programs, contests, rewards and more.

• Be at least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 lbs.
• Reliable transportation.
• Full‑time (40 hours) or part‑time (20+ hours) availability.

We embrace a diverse workforce and welcome anyone to our team. You be you!

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