Community Manager

Overview

ELANDIS named as 2025 Best Places to Work in Multi-family is looking for experienced Community Manager. At Elandis, you will be valued for your hard work and dedication. We offer excellent and competitive pay with 100% Employer paid Health, Dental, Vision, and Life Insurance. Paid time off is accrued on day one and can be used after 90 days of employment.

The Community Manager, under the direction of the Regional Manager, will conduct all business in accordance with the company handbook, standard operating procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to the multifamily industry. The Community Manager is responsible for providing excellent customer service and coordinating all aspects of apartment community operations. The Community Manager supervises the on-site staff (Assistant Community Manager, Leasing Consultant(s), Service Manager(s), Service Technician(s), Make-Ready Technician(s), Groundskeeper(s), and Housekeeper(s)) and is responsible for overseeing all work completed by a contractor or vendor.

The Community Manager is fully accountable for all community operations.

• Financial – Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with company handbook and Standard Operating Procedures. Maintain accurate records of all community transactions and submit on a timely basis any requested reports. Assist Regional Manager with annual budgets and income projections in a timely and accurate manner. Maintain budgeted guidelines throughout the year, looking for areas to increase revenue and decrease expenses.
  
  Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner. Oversee evictions, utility cut-offs, and manage collections for delinquency. Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance. Ensure that purchase orders and invoices are accurately processed in operating system each week.
• Marketing / Leasing – Ensure community is meeting or exceeding its budgeted occupancy goal. Maintain awareness of local market conditions and trends via shopping competitors, trade publications and professional organizations. Implement ideas for marketing community and improving resident satisfaction. Ensure market surveys are completed regularly and suggest changes to the Regional Manager to community's rents, fees, and policies to stay competitive.
  
  Confirm that leasing staff techniques are effective in closing new applications. Ensure all prospective residents are welcomed to the community and given a community tour. Ensure that all incoming phone calls from prospective residents are handled and proper guest card information is entered in the operating system. Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc.,
  
  to provide up-to-date and accurate information when requested. Review and approve all applicants; confirm qualification and audit information in the operating system.
• Administrative – Audit and sign all lease documents, confirm file matches operating system. Ensure lease files are complete and that completion of leases is executed and maintained properly. Document conversations and activity dealing with prospective residents and residents in lease file and operating system. Responsible for office opening on schedule and condition of office and model apartments. Attend corporate scheduled meetings.
  
  Maintain records on all aspects of management activity daily, weekly, and monthly. Submit required reports to corporate office on time based on request.
• Maintenance – Physically walk and inspect the community regularly and verify the condition of vacant apartments. Develop an understanding of maintenance and repair of key systems (HVAC, appliances, plumbing, electrical, structural and roofs) to offer guidance on quality and efficiency. Update availability daily. Coordinate with service team to ensure timely turn of apartments after move-out.
• Resident Relations – Maintain…