Receptionist, Healthcare

Overview

Become a part of our caring community and help us put health first. The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support tasks. Typically works on routine and patterned assignments. As the Receptionist, you are the first impression of the center.

You will welcome patients and coordinate front-desk activities. The ideal candidate will have a friendly and easy-going personality.

• Answer phone calls utilizing a multi-line telephone system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving with a goal of first call resolution.

• 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
• Ability to handle high call volume and multi-task while providing an exceptional customer experience.
• Excellent customer service and phone etiquette.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

• Bilingual English and Spanish highly preferred
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or Next Gen.
• Attach your resume to your application (PDF or Word format).

Work Hours:

Monday - Friday 8am - 5pm

Humana values personal identity protection. Applicants may be asked to provide their Social Security Number if not already on file. When required, an email will be sent from  with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format – Hire Vue:
We will use Hire Vue to enhance our hiring and decision-making ability. Hire Vue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Scheduled Weekly

Hours:

40

Pay Range:
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Humana, Inc. and its affiliated subsidiaries offer competitive benefits that support whole-person well-being. Benefits include medical, dental and vision coverage, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), disability, life insurance, and other opportunities.

About Conviva Senior Primary Care:
Conviva provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Center Well Senior Primary Care, Conviva’s value-based approach means each patient gets the best care when needed most, at the lowest cost. We address the social, emotional, behavioral and financial needs that can impact our patients  well-being.

About Center Well, a Humana company:
Center Well creates experiences that put patients at the center. As a large provider of senior-focused primary care and other services, Center Well focuses on whole-person health and offers stability, benefits, and growth opportunities. We employ thousands of clinicians committed to putting health first for teammates, patients, communities and company. We offer flexible scheduling options, certifications, leadership development programs and career coaching from day one.

Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action to employ and advance individuals with disability or protected veteran status, based on valid job requirements.