Front Desk Clerk

Front Desk Clerk

Hilton Grand Vacations is seeking a dedicated Front Desk Clerk to join our team at Daytona Beach, FL
. Apply now to be among the first 25 applicants.

• Ensure every interaction with an owner or guest is a positive experience while checking them in and out and responding to their requests.
• Input information into the computerized reservation system to update and maintain records.
• Resolve unit availability issues and assist guests with reservations or changes as needed.
• Generate invoices and collect monies due through the rental program and merchandise sales.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact appropriate departmental personnel.
• Prepare and restock the front desk with supplies, including arrival packets.
• Provide information on area attractions and resort amenities.
• Type correspondence and reports for management as needed.

• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid Time Off (PTO) program.
• Extraordinary travel benefits.
• Recognition Programs and Rewards.
• A people‑first culture and positive team environment.
• Travel Discounts Program.
• Employee Assistance Program supporting physical and mental wellbeing.
• Paid vacation and paid sick days.
• Tuition reimbursement programs.
• Numerous learning and advancement opportunities.

• Proficient English language/interpersonal skills with ability to communicate verbally and in writing.
• A courteous, professional attitude and appearance when handling upset guests and difficult situations.
• Flexibility to adapt to schedule changes and cover shifts on short notice.
• Ability to multi‑task responsibilities and prioritize duties to meet organizational deadlines.
• Minimum of 6 months of customer service experience.

• Previous Front Desk/Guest Services Agent experience.
• Cash and credit card transaction handling.
• Experience in resort hospitality or related industry.

Hilton Grand Vacations is an equal‑opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will provide reasonable accommodation for individuals with disabilities throughout the application or interview process.