Loss Draft Mail Associate

Job Title

Loss Draft Mail Associate

Non-Exempt

Lender Solutions

Loss Draft Team Lead/Manager

Proctor – 166

Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout all our applications and technologies, Proctor Loan Protector operates as an extension of our clients, where partnership meets innovation.

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay and culture

The Mail Associate is responsible for duties for the Loss Draft Department including some data entry, client e‐mail and voicemail inbox maintenance. Mailing out checks daily for UPS/Priority.

• Mail checks by UPS/Priority daily.
• Create and pull UPS labels for mailing.
• Update Module.
• Daily reporting – Check Mailing Log.
• Perform other clerical duties when supervisor requests.
• Adhere to a set schedule.
• Other duties as assigned.

• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• High School Diploma/GED required
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 1 – 3 years’ experience in a similar position
• Ability to use discretion, exercise good judgment and resourcefulness.
• Strong organizational skills
• Ability to prioritize workflow and work in a fast‑paced environment.
• Proficient in Windows based environment – specifically Word, Excel, and Access
• Works well in a team environment
• Attention to detail.
• Excellent verbal and written communication skills
• Perform various data entry functions as needed.
• Perform additional duties as requested by supervisors.
• Attendance/Quality/Production must meet or exceed PFI standards.

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7‑8 hours per day
• Speech and hearing sufficient for in‑person and telephone communication 7‑8 hours per day
• Vision sufficient for use of a computer monitor.
• Sedentary position. Ability to sit at a desk 7‑8 hours per day.
• Workers are not substantially exposed to adverse environmental conditions.
• Lifting and/or carrying
• Manipulate small and/or large bulky objects
• Standing, reaching, kneeling, stooping,…