Transport Scheduler​/Driver

Overview

This dual-role position combines responsibilities for coordinating and scheduling non-emergency medical transportation services for veterans to and from medical appointments and transporting Veterans in a safe and timely manner using a wheelchair accessible van, with front-line customer service duties. This position will ensure passengers are transported with dignity, care, and professionalism, while also providing support to the Transportation Manager via phone, email, and in-person for scheduling, intake, and service coordination.

Employees are expected to perform essential duties to applicable standards. As needed, reasonable accommodations will be made for otherwise qualified employees with disabilities that are covered by the Americans with Disabilities Act (ADA), in so far as the accommodation does not create an undue hardship on the Montgomery County Veterans Service Commission.

This position serves a dual role, with approximately 60% of responsibilities dedicated to Transport Scheduler and 40% focused on Driver duties. The percentage of time allocated to each area may fluctuate based on organizational needs and workload demands.

Transportation Scheduler (Approx. 60%):

• Responsible for scheduling and coordinating transportation services for veterans attending medical appointments.
• This position facilitates timely pickup and drop-off by working closely with drivers, veterans, caregivers, and staff.
• Duties include answering incoming calls, gathering and verifying trip information, maintaining accurate transportation logs, and ensuring compliance with agency policies and regulations.
• Receive, review, and process transportation requests from veterans, caregivers, or medical staff
• Prioritized appointments based on dates of medical appointments and urgency
• Coordinates and schedules transportation based on veteran needs, appointment times, and vehicle availability
• Communicate schedules to drivers and confirm logistics for each trip
• Communicates with Veterans, family members, caregivers, drivers, VA staff, healthcare providers, Regional Transit Authority (RTA) and other contracted drivers
• Ensures transportation services comply with HIPAA, VA guidelines, safety regulations, and program policies and procedures
• Monitor rides in real-time to respond to delays, cancellations, or emergencies. Troubleshoots scheduling conflicts and delays to provide timely resolutions
• Maintains accurate records on transportation usage, cancellations, trends, and service quality for internal tracking

Driver (Approx. 40%):

• The Driver is responsible for safely transporting veterans to and from medical appointments at VA facilities, clinics, hospitals, or other healthcare locations.
• This position is vital to ensuring veterans have reliable access to the healthcare they need.
• The Driver is expected to operate vehicles in a safe, courteous, and timely manner while providing respectful and compassionate service to veterans.
• Safely operates a handicapped accessible van and other program vehicles to transport veterans to and from medical appointments in compliance with all applicable DOT, federal, state, local, and system regulations and policies and ensures the safe and timely transportation of all passengers.
• Ensure veterans are picked up and dropped off on time and at the correct locations
• Boards and disembarks passengers, including those using common wheelchairs or other mobility devices, requiring the use of lift equipment and securement systems according to the manufacturer’s instructions to ensure the safety of all passengers
• Provide physical assistance to passengers as needed (e.g., opening doors, helping with walkers or wheelchairs)
• Follow daily route and schedule as assigned by the Transportation Scheduler or Coordinator
• Maintain communication with dispatch regarding route changes, delays, or emergencies
• Complete pre-trip and post-trip vehicle inspections and report any vehicle or equipment maintenance issues promptly.
• Maintain accurate transportation logs, mileage records, and trip reports
• Fuels vehicles; ensures that all vehicle systems are properly shut down; visually inspects the interior…