Service Technician

The primary function of the service technician is to diagnose and complete repairs on heavy and medium duty trucks. The technician will perform a variety of tasks on heavy‑duty trucks, large construction vehicles, buses, and tractor trailers, including inspection, diagnosis, maintenance, installation, and repair of components, engines, and systems related to heavy‑duty and medium‑duty vehicles.

• Perform recommended routine maintenance procedures.
• Perform diagnostic tests for issues, failures, and performance.
• Determine a course of action for damaged parts and systems.
• Routinely use computerized equipment and specialized tooling.
• Complete assigned repairs and tasks in a timely and safe manner.
• Accurately record time, cause, and correction on Repair Orders.
• Test components that may require driving trucks before and after repairs.
• Participate and complete technical training and professional development.
• Other duties as assigned.

• Continuous Learning - Taking initiative to regularly learn new concepts, technologies and/or methods
• Decision Making - Analyzing all aspects of a situation to make consistently sound and timely decisions
• Resiliency - Quickly recovering from adversity
• Teamwork - Cooperating with others to meet objectives
• Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations
• Self Starting - Demonstrating initiative and willingness to begin working
• Time and Priority Management - Prioritizing and completing tasks in order to deliver desired outcomes within allotted time frames

Computer

Skills:

To perform this job successfully, knowledge of basic computer skills and repair order processing software is required.

Certificates, Licenses, Registrations:
Position requires a valid driver’s license and the ability to operate motor vehicles. All service technicians must maintain a safe driving record. A current Commercial Driver’s License is preferred but not required.

Working hours:

Heavy‑duty diesel technicians may work varying shifts, including evenings, weekends, and potentially on‑call or emergency repair shifts, as diesel engine maintenance and repairs are often required outside of regular business hours.

Physical Requirements:

The physical demands include moving around the workshop or service area, walking, standing, bending, walking under vehicles, climbing ladders, bending, twisting, squatting, reaching, lifting heavy components or tools. Ability to lift 60–150 lbs unassisted. Reasonable accommodations may be made for disabilities.

Reports to:

Service Manager.

Revised January 31, 2025.

Work with a strong organization summarized below:
Palmer Trucks is a full‑service Kenworth dealership network serving Ohio, Indiana, Kentucky, and Illinois with a comprehensive package of products and services. As a family‑owned business with more than a half‑century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than two million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward – 24 hours a day, 7 days a week.

We maintain a commitment to forming authentic and valuable connections through fulfilling the industry’s unique, time‑sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value – personalized for you.

Because of this philosophy, we develop and nurture long‑term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year‑after‑year, and are what have kept us – On the Road Since 1965.

• Health and Wellness Benefits
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Products like Short‑Term, Long‑Term Disability

• 401(k) program includes a company match
• Retirement Planning Assistance
• Financial Guidance and Education

• Full‑time employees enjoy paid holidays and personal time
• Vacation based on the length of service.