Retail Team Leader; OH, Beavercreek

Position Overview

Retail Team Leader (OH, Beavercreek) – Responsible for retail merchandising operations at a branch/division level. Acts as a relief retail merchandiser for vacation, open, and training routes. Supports the execution and compliance of planograms, promotions, and retail initiatives as set forth by the company.

• Assists the Retail Team Manager and Division leadership in training, coaching, counseling, and directing daily retail route operations assigned to his/her team. Includes customer retention, price execution, promotional compliance, customer satisfaction, product and cash variances, adherence to delivery schedules, interviewing and training new merchandisers, inventory accuracy, ensuring a safe work environment, and the team's fleet maintenance. Keeps management updated on team performance.
• Responsible for filling in on various routes for assigned team and delivering quality service at or above industry standards. Maintains good customer relations to promote increased sales and exercises tact and courtesy in servicing customers. Retains knowledge of the entire product line.

• Loading, delivering, and merchandising items such as soft drinks, non‑carbonated drinks, coffee products, cups, condiments, snack items, fresh food, and sundries to customers’ places of business contracted by Five Star. Verifies orders received and reconciles noted variances following outlined operational procedures.
• Replenishes market and vending items, cleans and sanitizes all vending/micro‑market equipment and display/checkout areas, inventories market and vending items, and collects all cash/coins within designated retail markets and vending locations assigned to his/her specific route or as requested by management to properly establish item levels per company guidelines.
• Replenishes and rotates stock to ensure first‑in, first‑out product utilization in reach‑in coolers, on shelves, coffee racks, and vending machines in designated client retail locations per company SOP guidelines. Properly displays product (straight‑up and facing forward). Identifies and removes unsold product that is beyond the best‑by date or will be past the best‑by date prior to the next service.
• Handles perishable food products, ensuring all cold food and milk products are refrigerated and within guideline temperatures. Verifies and records temperatures on refrigeration logs, notifying management when temperature exceeds safety zones.
• Executes all company plan‑ograms and promotions as prescribed by corporate and division management standards and timelines.
• Ensures fixtures, kiosks, DVRs, headers, and machines are in good working order, properly placed, and free of defects or need for repair.
• Accurately records transactions on delivery tickets and/or electronic devices. Maintains all assigned electronic devices and peripherals in good working order. Accountable for receipt of goods, invoices, cash/coin collected, and product delivered or wasted. Conducts inventory reconciliation per company and division procedures.
• Uses operating system and handheld inventory devices to maintain accurate product inventory levels. Orders replacement inventory to ensure adequate supplies while maximizing product rotation. Reports theft, vandalism, or inventory shortages to management immediately.
• Assists company management in communicating new products or services to customers. Sets up merchandise and sales promotion displays. Issues sales promotion materials to customers.
• Listens to and resolves service complaints on‑site or via communication with management and/or service techs.
• Conducts minor service and adjustments on machines (e.g., water filter exchanges, cleaning brewer sprayer‑heads, replacing light bulbs and receipt paper, replacing other small components). Reports out‑of‑service equipment to designated managers, maintenance repair service operators, and service dispatcher.
• Makes vehicles and, where applicable, storage rooms clean and organized. Performs daily pre‑trip inspections, uses assigned fuel card and PIN, and notifies branch management of any maintenance requirements.
• Complies with…