Assistant Store Manager; Store

Full Time Assistant Store Manager (Store 4037)

At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

• Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at Game Stop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Process guest purchases/return transactions using the POS system accurately, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
• Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate.
• Promote Game Stop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates on company/store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback, and address unsatisfactory performance as directed to ensure alignment with guest service expectations.
• Provide timely recognition and feedback to all store associates; input written feedback into Workday/HR system in partnership with the Store Manager.
• Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; ensure knowledge of policies, inventory control and loss prevention practices, safety, financial protocol, and ethical responsibilities.
• Schedule store associates to follow guidelines, manage breaks and meals, and maintain staffing levels to deliver high-quality guest service.
• Approve payroll, manage paid time off, and verify time worked.
• Maintain store cleanliness, organization, and merchandising per company guidelines; ensure fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through effective inventory control and loss prevention practices; inspect packages at closing or end of shift as appropriate; communicate concerns to the Store Manager.
• Support the store team in meeting and exceeding sales, profit, and shrink goals and complete administrative duties.
• Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor.
• Count, balance, and reconcile daily transactions in the POS system; ensure closeout paperwork and bank deposits are completed accurately.
• Verify shipments for discrepancies; conduct inventories and communicate discrepancies to the Store Manager/District Manager.
• Process defectives/recalls and stock pulls; label boxes correctly with packing lists.
• Maintain awareness of guest and associate safety; report injuries per company guidelines.
• Assist in maintaining store records and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to all store policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Open and close procedures compliance.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
• At least 6 months of retail management experience preferred.
• At least 2 years of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.

• Outgoing and welcoming personality with strong people skills.
• Provide genuine and individualized assistance to every guest during every visit.
• Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
• Ability to perform in a…