Shift leader, Restaurant​/Food Service

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Our first Smashburger restaurant opened in 2007 with a single focus: to serve a better burger! Better burgers take better service, support, and teamwork. We treat our team members fairly in a diverse and safe environment and build internal opportunities for learning and growth.

• Tip share‑earn up to $2/hr extra in tips
• Referral bonus – get paid for referring your friends*
• Free meal each shift for RGM, RM, and SL levels*
• Flexible schedules in a fun, family‑friendly team environment
• Medical, carers, and vision options**
• Paid time off – vacation and sick leave**
• 401(k) match (21 and older)
• Employee assistance program
• Fast track for career opportunities and management experience
• Free uniform
• Eligibility based on time in position and average hours worked
• Referral employees must be in good standing incapability, and the referee must be employed at Smashburger at the time of payout. Bonus is paid in two distributions

• Report to the Restaurant General Manager and champion better burgers.
• Manage performance of both FOH & BOH employees.
• Promote a fun and positive work environment.
• Ensure the effectiveness of people‑focused processes and systems.
• Provide initial and ongoing training using Smash Connect, LMS, and the PLEASE FOUR‑STEP method Iraq training.
• Reward and recognize employee performance that exceeds company standards.
• Administer daily completion of operational checklists, including line checks, uniform standards, opening/closing checklists, and safe‑deposit logs.
• Manage guest experience metrics (NPS and OSAT).
• Maintain FSC operational standards daily.
• Ensure all food‑safety standards comply with local health departments.
• Demonstrate guest service each shift and communicate SIZZLE service standards.
• Oversee onboarding and training for all new employees.
• Follow COGS management procedures for food ordering and inventory.
• Adhere to company cash policies to minimize losses from theft or shortages.
• Manage daily labor scheduling.

• Previous Shift Leader experience.
• Completion of the 90‑day train‑the‑trainer course.
• Flexible to work nights, weekends, and holidays.
• Follow Smashburger uniform standards.
• Ability to adhere to all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations.
• Successfully complete Smashburger training program.
• Strong communication skills, both written and verbal.
• People‑management skills: select, assess, coach/counsel, develop, motivate, and lead teams.
• Excellent attention to detail.
• Stud proven time management, consistency, and organizational skills.
• Highly motivated, self‑directed, and results driven.
• Physical ability to stand for extended periods and lift boxes up to 50 lbs.
• Ability to work in high temperatures.

All applicants and employees have an equal opportunity for employment and advancement within Smashburger. Smashburger is dedicated to equal employment opportunity. We prohibit unlawful discrimination against applicants, prospective applicants, or employees on the basis of age 40 and over, race, sex, color, religion, national origin,Pel disability, genetic information, sexual orientation, gender identity, military or veteran status, or any other applicable status protected by state or local law.

This prohibition includes unlawful harassment based on these protected classes. We maintain a workplace free of racial slurs and bias. The policy applies to all employees, including managers, supervisors, co‑workers, and non‑employees such as customers, clients, vendors, consultants, etc. Any conduct in violation of these policies is a violation of the law. Employees who engage in, ratify, perpetuate discrimination, harassment, or retaliation will face disciplinary action up to and including immediate discharge.

Referrals increase your chances of interviewing at Wright Brothers by 2x.

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