Clothing & Coaching Program Coordinator

Clothes That Work is a Dayton-based non-profit organization dedicated to empowering job seekers by providing interview and workplace-appropriate clothing, educational resources, and professional coaching services. Our mission is to help individuals secure and maintain employment opportunities through the support of a network of Referral Partners, including non-profits, educational institutions, and government programs. All services are offered at no cost to job seekers.

The organization relies on generous contributions of clothing, time, and financial assistance from the Dayton community.

The Clothing & Coaching Program Coordinator oversees and ensures excellence in the service to clients. Key responsibilities of this position include program management and development, volunteer coordination, and information reporting.

Manage the client appointment process to ensure individuals are scheduled for program services in a timely manner

• Develop and maintain client appointment schedule for in-house and mobile outreach events, sharing with referral partners / event hosts
• Process client appointments made online, by telephone, and in-person, ensuring client referral forms are received before appointment
• Ensure Client Coaches are completing and submitting proper paperwork in a timely manner, including completed referral forms and client satisfaction surveys
• Serve as back up Client Coach as needed

Manage the Fee for Services program

• Work with the marketing department to develop promotional materials for regional colleges and universities as well as individuals
• Distribute promotional materials to university Career Services Departments prior to the university/school year starting in July and again in February

Monitor Success of Clothing & Coaching Program

• Conduct quality assurance checks on program deliverables to ensure accuracy, completeness, and adherence to established standards and grant parameters of funders.
• Ensure goals are met in areas including client satisfaction, safety, quality, and team member performance.
• Review client satisfaction surveys to ensure the needs of various clients are being met
• Communicate with clients post-appointment to determine and collect data on job placement and interview success
• Communicate with agency referral partners regarding program successes and concern
• Work with Volunteer Coordinator to recruit, train, and schedule volunteers for Clothing & Coaching Program
• Provide continual training and direction to develop and grow skills of volunteers
• Supervise and evaluate the performance of CCP volunteers. Establish and communicate duties, expectations and work assignments.

• Ensure the information in the customer database and email lists is current and accurate.
• Maintain client success data for impact reporting purposes
• Provide accurate and timely results reporting of grant-funded events
• Produce monthly client service participation, satisfaction reports, and impact reporting
• Serve as a contributing member and representative on the Program Committee
• Research and implement solutions to address client service barriers (e.g. language interpretation resources, transportation, etc)
• Represents CTW professionally and engages with community partners to build program awareness

• Collaborate with colleagues across departments to facilitate seamless integration of program support activities with broader organizational goals.
• Establish and maintain professional relationships and communication channels with volunteers, clients, customers, vendors, donors, referral partners, board members and other stakeholders.
• Assist with other duties and activities as assigned.

Bachelor’s Degree with two-three years of managerial experience in an office environment. Demonstrated skills using Microsoft Office software including Word, Excel, Outlook, and Access. Ability to operate and maintain office equipment including a desktop computer, scanner, multi-line telephone, and copier. Familiarity with technology tools including the internet, voicemail, and e-mail systems.

• Strong organization skills with consistent attention to detail
• Demonstrated ability to prioritize tasks, manage workflow and handle multiple activities simultaneously
• Ability to work in an open office setting with minimal supervision
• Strong work ethic: reliable, dependable, flexible
• Ability to work effectively with a team
• Use of appropriate business communication skills including speech, grammar, and punctuation
• Comfortable working with people from diverse economic and cultural backgrounds
• Willingness to learn new skills and take on new responsibilities
• Professional appearance and appropriate business etiquette
• Sitting, standing, or walking for extended periods of time;
  Pushing or pulling wheeled carts or garment racks
• Bending, stooping, and reaching overhead
• Occasional evening and weekend work periods