Customer Experience Officer

Welcome to Cancer Council SA - Careers Portal

Cancer Council is the only charity to help people from the point ofdiagnosisthrough to treatment and survivorship. We are proud to have served the community for 90 years and have an enviable reputation as one of South Australia’s most trusted charities. Our purpose is brought to life by our pillars—prevention, research and support—with clear outcomes to enable the success of our people.

Our incredible people and our organisational values of care, integrity and excellence are at the heart of everything we do. We value building meaningful partnerships to enable greater reach and better outcomes for the community we serve, and recognise and celebrate the wonderful role our donors, volunteers and partners play in delivering on our purpose.

Location:

202 Greenhill Road, Eastwood, SA, 5063

Job Category:
Administration and Office

Cancer Council SA’s vision is for a cancer free future. To achieve this, we are committed to reducing the rate and impact of cancer for all South Australians through best practice prevention, research and support and this is a team effort.

We have a proud history of working across every aspect of every cancer for more than 90 years, and this is your opportunity to become a part of that history and become a member of SA’s most trusted charity.

Together, we can all play a part in reducing the impact of cancer.

About the Team

The Digital Unit enables Cancer Council SA to effectively engage with clients, donors and partners through reliable digital systems and data.

We improve efficiency and resilience by streamlining processes, supporting staff with practical tools, and maintaining strong governance and security.

About the Role

Cancer Council SA is seeking a detail-oriented and service-driven professional to contribute to the Customer Experience Team’s delivery of high-quality service and support.

This role is responsible for the accurate processing and recognition of donor contributions across appeals, events and campaigns, ensuring supporter data is managed with a high degree of attention to detail, receipts are issued within established time frames, and enquiries are handled with professionalism and empathy.

Collaborating with the Finance team on auditing activities, partnering with the Digital team to maintain data quality and integrity within supporter systems, and working with the Fundraising team to support events and campaigns are central to providing exceptional frontline customer support.

About You

You offer experience in supporter and customer services, complemented by strong organisational skills and the ability to manage structured processes with accuracy and consistency.

Your experience includes:

• Demonstrated experience processing donations and receipting with a high degree of accuracy
• Strong working knowledge of CRM or supporter database systems and a commitment to maintaining data integrity
• Experience managing donor and event enquiries via phone and email, with the ability to respond with empathy and care to individuals in vulnerable or sensitive circumstances
• The ability to prioritise competing deadlines in a fast-paced environment
• Strong organisational and administrative skills, with proficiency in Microsoft Office (particularly Outlook and Excel)
• A proactive, team-oriented approach with the ability to collaborate effectively across multiple functions within the organisation
• Experience with in a not-for-profit, fundraising, membership or supporter-based organisation will be highly regarded.

About the Benefits

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars
• Health and Wellbeing program which includes EAP, online wellness program, flu vaccinations and financial wellbeing sessions
• Learning and development opportunities to enhance your career

How to Apply

For more information, please contact Leanne Kelly, CRM Administrator on  or lkelly.au. Or you can view the position description here.

Applications close 10.00pm, Sunday 15 March 2026

Please note:
Applications will be reviewed as they are received and the position may be filled prior to the closing…