It Field Supp Spec Ii

General Summary/Responsibilities

This position is responsible for customer support including workflow development, system configuration and development, innovative application deployment, change documentation, and may educate and inform staff on application functionality. The individual will anticipate business needs and think with a business owner mind‑set based on a strong fundamental knowledge of the system and the organizational infrastructure to recommend solutions that enable the enterprise to achieve its goals.

These responsibilities require the individual to stay current with the systems and/or applications as well as coordinate across multiple and varied teams to deliver solutions for the enterprise.

• Supervisory Responsibilities (if applicable):
  No
• Supervises FTEs:
  No
• Number of FTEs Supervised: N/A
• Exercises full management authority including performance reviews, discipline, termination and personnel hiring:
  No

Minimum Level of

Education Required:

Associate degree

• Type of degree: A Bachelor’s Degree in IT with 2 years of IT experience; or a related Bachelor’s Degree with 4 years of IT experience; or an Associate’s Degree in IT with 6 years of IT experience; or a related Associate’s Degree with 8 years of IT experience is required.
• Area of study or major: IT related degree
• Preferred educational qualifications: N/A
• Position specific testing requirement: N/A