Information Technology Analyst - Lake Campus

Job Summary/Basic Function

The Information Technology Analyst I will Manage, deploy, and support workstations for Wright State faculty and staff at Lake Campus. Provide tier 1 support for campus computer labs, and classroom/conference room AV equipment. Respond to escalated requests, incidents, and manage IT related projects specific for deployment of new technology in classrooms, labs, and employee workstations. May train student employees.

• Bachelor’s degree in Computer Science, Information Systems or related field and at least 1 year of relevant work experience; or an associate’s degree in Information Technology or related field and at least 3 years of relevant technical experience. Or an equivalent combination of education and experience in lieu of a college degree.
• Experience supporting, managing, and imaging Windows and Apple operating systems in an enterprise environment.
• Experience supporting, managing, and imaging Windows and Apple operating systems in an enterprise environment.
• Knowledge of and demonstrated ability to use ITSM tools such as Service Now.
• Knowledge of and demonstrated ability to use applications such as SCCM and Jamf/Casper.
• Analytical and troubleshooting skills related to multimedia AV equipment.
• Ability to multi-task projects and daily operations while providing regular status updates to leadership.
• Willingness and ability to take initiative, to think ahead, make decisions under stress.
• Ability to work independently and within a team.
• Demonstrated customer service experience.
• Ability to instruct non-technical users.
• Excellent oral and written communication skills.
• Excellent customer service and communication skills; ability to use judgment, discretion to resolve problem/situations.

• Bachelors degree in Information Technology or a related field and 2-4 years’ experience within information technology field.
• Knowledge of personal computer applications; knowledge of OS and software deployment technology; ability to work independently; the ability to instruct and train others; works well with others.