IT Service Desk Specialist - Level II

Sentar is seeking a IT Service Desk Specialist - Level II at Wright-Patterson AFB in Ohio!

As an IT Service Desk Specialist (Level II), you will serve as a critical technical resource within the Wright-Patterson AFB and Defense Health Agency IT infrastructure. This role goes beyond basic troubleshooting; you will act as a senior technical point of contact, handling escalated, complex issues that require deeper analytical skills and specialized technical knowledge. You will be responsible for ensuring mission‑critical uptime by providing high‑tier support via phone, email, and chat, while also serving as a mentor and escalation path for Level I technicians.

• Answer questions, analyze problems and provide technical assistance and support to end users for hardware, software, and systems through phone, email, or chat.
• Resolve computer software and hardware problems of users, and act as a contact for users having problems using computer software, hardware, and operating systems.
• Act as the escalation path to resolve moderate to highly complex technical issues; specialize in certain aspects of technologies to assist the customer base.
• Provide support for call overflow during peak time or reduced staff during off‑peak hours.
• Perform more varied and difficult tasks compared to Level I.

• Clearance Level: T3 Investigation for Suitability required
• Education: Bachelor’s degree and/or equivalency
• Experience: Four (4) years of progressive experience demonstrating the required proficiency

• Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
• Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options
• Group Term Life, Short‑Term and Long‑Term Disability provided by Sentar to all qualifying employees
• Generous 401(k) match
• Competitive PTO plan that graduates quickly with years of service
• Other leave programs; holiday schedule along with bereavement, maternity, jury and military duty

Sentar is an affirmative action and equal opportunity employer. M/F/Vets/Persons with Disabilities

We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at  Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.

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