Billing & Revenue Trainer

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We are seeking a knowledgeable and engaging Billing & Revenue Trainer to lead the development and delivery of training programs for our back- office teams supporting SAP ISU billing and revenue operations. This role is essential to ensuring employees are equipped with the skills and knowledge needed to navigate complex billing processes, maintain data accuracy, and deliver exceptional service to our customers.

As business needs evolve, this role may also support call center training initiatives and related communications to ensure alignment across front line and back- office operations. The duties and responsibilities outlined below are not a l l inclusive and may be adjusted as business needs change.

• Design, develop, and maintain comprehensive training materials for SAP ISU billing and revenue processes.

• Create role-based learning paths for new team member sand ongoing development for existing team members.

• Incorporate adult learning principles and interactive methods to enhance engagement and retention.

• Support cross functional training initiatives, including call center training as business needs require functional training initiatives, including call center training as business needs require.

• Facilitate in‑person and virtual training sessions for back‑office billing and revenue teams.

• Provide hands‑on instructions in SAP ISU navigation, billing workflows, exception handling, and reporting.

• Conduct refresher courses and upskill sessions in response to system updates or process changes.

• Partner with Billing & Revenue leadership, IT, and SAP support teams to stay current on system enhancements and process changes.

• Serve as a subject matter expert and resource for billing‑related inquiries and troubleshooting.

• Support change management initiatives related to SAP ISU upgrades or process redesigns.

• Assess training effectiveness through feedback, performance metrics, and post‑training evaluations.

• Identify skill gaps and recommend targeted learning interventions.

• Maintain training records and ensure compliance with internal standards and regulatory requirements.

• Draft and deliver clear, timely , and effective communications to b illing and r evenue teams as well as call center teams as needed.

• Ensure messaging supports training initiatives, system changes, and operational updates.

• Collaborate with stakeholders to align communications with business goals and employee needs.

• Bachelor’s degree in Business, Education, Information Systems, or related field – or equivalent relevant experience in utility billing, training, or SAP ISU.

• 3+ years of experience…