Help Desk Technical Support

IS Help Desk Technician

Job Location: US - Dayton, OH

Our Department: Corporate Information Systems

Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently?

The IS Help Desk Technician is a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise in being the face of the IS department.

Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.

The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control and project participation.

You will support a variety of end-users and software developers onsite in our Dayton, OH office, and other US-based locations. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You'll provide world‑class customer service and work with a cohesive global IS team.

• Support end users with desktop support and deployment of hardware and software.
• Display a high level of customer service and professionalism.
• Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.
• Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.
• Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.

• Builds Trust: You honor your word by doing what you say you are going to do. End‑users and colleagues alike need to view the Corporate Information Systems team as a world‑class team.
• Customer‑centric: You have a commitment to delivering genuine customer service.
• Implementation / Execution: You are good at multitasking, organizing, and managing multiple priorities.
• Patience: You are able to work well with end‑users who are not computer savvy and can communicate about technical terms in a non‑technical manner.
• Timeliness: End‑users and colleagues expect and deserve the fastest turnaround time for communication and support.
• Sense of urgency: This is a fast‑paced environment which requires immediate attention to issues that may impact company revenue.
• Active listening: Analyze user feedback to streamline troubleshooting efforts.
• Adaptable: You are adaptable to new situations and problems and have a flexible mindset.
• Independence: Proactively address local issues using the analytics and administrative tools available.
• Tech savvy: You enjoy learning new technologies and supporting end‑users with their technology experience.

• Good English verbal and written communications and organization skills.
• Bachelor’s Degree in Information Technology, or equivalent job experience.
• IT certifications such as ITIL, CompTIA A+, etc.
• 2–3 years of related experience.
• Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.
• Experience with Windows, macOS, Linux, mobile devices, tablets, printers, conference room equipment.
• Basic network troubleshooting experience.
• Experience with Google Workspace for enterprise collaboration is a plus.

Onsite at our office in Dayton, OH. Trimble Dayton is a 550,000 square foot campus with 10 buildings on 50 acres.

The Corporate Information Systems team supports Trimble employees’ work technology to keep them productive. Our global team is located across the world to provide fast response times and to efficiently diagnose issues and personalize our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do.

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