IT Field Service Technician

Company Description

Eurofins Scientific is an international life sciences company that offers analytical testing services across multiple industries, helping ensure product safety and integrity. With a global network of 900 laboratories in more than 54 countries and 58,000 staff, Eurofins provides over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2024 the company generated total revenues of €6.515 billion and remains a market leader in food, environment, pharmaceutical, cosmetic product testing and agricultural research.

Eurofins is seeking a self‑motivated and enthusiastic IT Field Service Technician – a Second Level / Tier 2 position responsible for both remote desktop support for local and nationwide support tickets and in‑person support, filling in for occasional overflow of Service Desk calls.

• Support one or more localized laboratories to provide in‑person, on‑site support 2–4 days per week.
• Provide remote support to laboratories across North America.
• Troubleshoot and resolve customer hardware, software and general network connectivity issues.
• Break highly technical concepts down into non‑technical language and communicate them to people of all IT skill levels.
• Must be open‑minded and considered a change agent.
• Provide hands‑on/onsite support for various technical challenges.

• Minimum 3 years of Desktop Support with increasing responsibilities.
• Minimum 1 year of Help Desk Support (or equivalent).
• Minimum 1 year of Knowledge Management.
• Minimum 1 year of Service Now (or equivalent ITIL Incident tracking).
• Intermediate troubleshooting and repair of Windows OS s (Win
  10 and Win
  11).
• Intermediate troubleshooting and repair of hardware, UPS s, installing workstations, onboarding new users, off‑boarding users, etc.
• Intermediate troubleshooting and repair of on‑premise and cloud‑based Microsoft products including MS Office 2016, O365, SCCM, Azure, Exchange, Server 2008‑2021, Windows 7‑11, etc.
• Basic knowledge of Active Directory, DNS, DHCP, Group Policy as well as support for such things as setting up or repairing access to network folder and file shares, setting up network printing, scan‑to‑email configurations, etc.
• Intermediate support for VPN and remote access, Citrix, thin clients, VMWare or equivalent.
• Support for Citrix File Share, Bomgar, Remote Desktop, Symantec VIP/Microsoft Authenticator, Cisco IP Communicator, Cisco Web Ex, Sentinel One, Remote and On‑Prem imaging PCs and laptops and so much more.
• Intermediate troubleshooting and providing HOW‑TO support for MS Office O365, MS Teams, One Drive, SharePoint and more.
• Familiarity with network connectivity, TCI/SP, firewalls, VLANs, Ethernet, etc.
• Basic understanding of ITIL concepts:
  Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc.
• Provide timely, first contact resolution (FCR) to technical support issues while following company standards and procedures.
• Provide occasional on‑call support.
• Develop knowledge‑based articles (KBA) for publication and support.
• HDI Support Customer Service Representative Certification (or equivalent).
• HDI Support Center Analyst Certification (or equivalent).
• HDI Desktop Support Technician Certification (or equivalent).
• HDI Technical Support Professional Certification (or equivalent).
• ITIL Foundations Certification V3 or V4.
• A+, Network+, Security+.
• Microsoft MCP.
• Apple Certified Technician.

• Authorization to work in the United States indefinitely without restriction or sponsorship.
• Travel up to 50% required.
• Full‑time position, Monday – Friday 8:00 am – 5:00 pm, with overtime as needed.
• Field‑based position, requiring candidates to reside in New Jersey and travel up to 50% of the time.
• Excellent full‑time benefits including comprehensive medical, dental and vision coverage.
• Life and disability insurance.
• 401(k) with company match.
• Paid vacation and holidays.

Eurofins USA is a Disabled and Veteran Equal Employment Opportunity employer.

Referrals increase your chances of interviewing at Eurofins by 2x.