Medical Assistant

Medical Assistant

SUMMARY: Assists in examination and treatment of patients under a provider's direction by performing the following duties.

DEPARTMENT: Medical Operations

REPORTS TO: Practice Manager

STATUS: Non-exempt

Compensation: $18.85 starting hourly rate, potential increase based on experience.

PATIENT CARE:

• Assists patients by answering routine questions, resolving minor difficulties, and giving directions to patients as authorized by the provider.
• Documents all patient communication in patient charts, including any provider-directed instructions.
• Supports the patient through education and information on community resources such as classes, support groups, and pharmacy assistance programs.
• Provides education and support to patients and families as directed by the provider.
• Assists patients in basic self‑management goal setting and applies active listening and behavior modification principles in goal discussions.
• Makes appointments as needed and as directed by the provider.

CLINICAL:

• Assists with routine office examinations and procedures, including administering injections, medications, vaccinations, and blood draws, as directed by the provider.
• Documents all procedures in the patient’s chart.
• Documents all patient interaction, tracks and attaches laboratory and diagnostic test results to patient charts, and communicates results and orders to patients as directed by the provider.
• Serves as a liaison to pharmacies (e.g., for new and refill prescriptions), following up with patients as needed.
• Participates in both patient and practice level meetings.
• Assists with patient/population communications such as calls or letters to remind of needed preventive or chronic care steps.

OPERATIONS:

• Prepares, cleans, and sterilizes equipment and exam rooms as established by standard safety and clinical protocols.
• Properly handles the disposal of infectious/hazardous waste according to OSHA guidelines.
• Inventories and requests supplies.
• Actively participates in quality improvement activities such as meetings, PDSA, pilots, data collection, and evaluation of practice or location performance metrics.
• Supports a shared goal model to achieve high‑quality care that is patient and family centered.
• Participates in scheduled pre‑visit planning/huddle processes.
• Facilitates coordination of care following hospital, ER utilization, or follow‑up from specialty providers.
• May participate in team meetings and quality improvement activities as necessary.

SUPERVISORY RESPONSIBILITIES: No direct reports.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR

EXPERIENCE:

High school diploma or equivalent and graduation from an accredited program for medical assistants. MA registration or certification required.

LANGUAGE

SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

COMPUTER

SKILLS:

Ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and intranet.

CERTIFICATES, LICENSES, REGISTRATIONS: CPR certification required. Certified or registered medical assistant required.

OTHER SKILLS, KNOWLEDGE, AND ABILITIES: Ability to speak Spanish desirable. Knowledge of examination, diagnostic, and treatment room procedures. Knowledge of medical equipment and instruments to administer patient care. Skill in taking vital signs. Skill in maintaining records and recording test results. Skill with geriatric patients and patients in lower socioeconomic sectors of the…