Patient Services Lead

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Premier Health Miami Valley Hospital is hiring a full‑time Patient Services Lead to coordinate patient meal service and special requests for the Patient Dining Program. The role requires overseeing dining associates, ensuring optimal staffing, and maintaining compliance with all food safety, HIPAA, and regulatory standards.

• Location:
  
  1 Wyoming St., Dayton, OH 45409
• Schedule:
  
  Full‑time; 11:00 am to closing, including every other weekend and holiday (details to be discussed during interview).
• Pay: $18.00 per hour (fixed). Uniform provided.
• Online applications accepted only.

• Oversee systems and processes to ensure strategic and operational objectives of the Patient Dining Program are achieved.
• Supervise Patient Dining Associates and ensure services include menu selection, tray assembly, and delivery.
• Work with caregivers and culinary team to develop menu alternatives for patients with food allergies, sensitivities, cultural, ethnic, or religious preferences.
• Interact with nursing staff to evaluate daily patient meal selection, tray completion, delivery, and retrieval processes.
• Respond to patient needs promptly and communicate any concerns in a timely manner following department procedures.
• Assist dietitians with monitoring patients on liquid or restricted diets and specific calorie counts.
• Maintain confidentiality and adhere to HIPAA policies.
• Comply with federal, state, JCAHO, local health, and sanitation regulations.
• Follow HACCP guidelines and other food safety protocols.
• Complete all required reports and conduct daily associate team meetings per MORRISON’s GR8 Start Meeting guidelines.
• Perform additional duties as assigned.

• At least one year of lead, supervisory, or management experience in a healthcare environment.
• Strong communication skills; ability to read and apply safety rules, procedure manuals, and operation instructions.
• Proficiency with ADT system and other hospital computer‑based systems.
• Physical ability to lift or move up to 100 pounds and operate food delivery carts.
• Reasonable accommodations available for qualified individuals with disabilities.

• Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.
• Full‑time medical coverage:
  Medical, Dental, Vision, Life Insurance, Disability Insurance, Commuter Benefits, Employee Assistance Program, and Flexible Spending Accounts.

Morrison Healthcare is committed to a drug‑free workplace. The company is an equal‑opportunity employer; we treat all applicants and associates fairly based on skills and experience, irrespective of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected classification.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements. The company reserves the right to modify or change essential functions based on business necessity.

Applications are accepted on an ongoing basis. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.

Applications are accepted ongoing until all openings are filled for this position.