Medical Support Assistant; Adv

Position: Medical Support Assistant (Adv
The Dayton VA Medical Center is looking for an Advanced Medical Support Assistant (AMSA). This position is assigned to the Primary Care Service and is responsible for administrative/clerical duties in support of patient care, including the implementation and sustainment of the VHA Primary Care Patient Aligned Care Team (PACT) initiative.

VA Careers - Medical Support Assistant:

Total Rewards of a Allied Health Professional

Duties include, but are not limited to:

* Provides outstanding customer service on a routine basis by actively listening to customers with respect and concern.

* Pays attention to details of the customer's needs and helps the customer arrive at a satisfactory solution in a timely manner.

* Responds to inquiries from Veterans, Medical Center staff and other agencies regarding Veteran's entitlement to care.

* Utilizes his/her knowledge of Primary Care clinic procedures and processes in order to accurately schedule appointments in GUI and/or VISTA in the appropriate physician/specialty clinics in accordance with existing procedures and guidelines.

* Uses knowledge of Primary Care services and procedure guidelines to clearly inform our customers (orally or in writing) or be able to direct inquiries regarding services to the appropriate personnel for resolution.

* Answers, screens, and prioritizes telephone call in a courteous and professional manner, serving as a point of contact for patients, medical center staff and other community agencies and answers telephone calls to their assigned PACT.

* Demonstrates proper telephone etiquette: answers phones with name, and provides location where call is answered; determines priority of inquiries and either responds to and/or routes calls to appropriate individual(s) for resolution.

* Effectively communicates both orally and in writing with people of various backgrounds and is responsible for accurate appointment management and the coordination of all administrative information between the professional staff.

* All other duties as assigned.

Work Schedule:

, Monday-Friday

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy:
After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance:
Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework:
Not available.

Virtual:
This is not a virtual position.

Functional Statement #: 91503-A