Admissions and Student Support Manager

Position Summary

Are you passionate about transforming students' lives and enhancing their academic journey? As the Admissions and Student Support Manager, you will play a pivotal role in nurturing student success and retention, creating impactful educational experiences from admission to graduation. Join us in shaping the future of education and making a lasting difference in the lives of our students.

The Admissions and Student Support Manager works closely with the Programs Operations Manager and the EDA Department Chair to oversee the admissions, student support, and retention of supported programs. The primary focus of this role is to support students and enhance their academic experience within the programs of the Department of Educational Administration. Responsibilities include engaging directly with students to provide program guidance, managing inquiries through the department's website, hosting potential student seminars, registration guidance, advising sessions, and assisting in the preparation of departmental materials.

The specialist will ensure students receive the support they need throughout their educational journey, from admissions to graduation.

• Bachelor’s degree in a related field (e.g., Education, Administration).
• 2+ years of experience in an administrative or support role, preferably in an academic setting.
• Proficiency in Microsoft Office Suite and Google Suite.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proactive approach to problem-solving.

• Master’s degree in student services, educational leadership or closely related field.
• Experience in a higher education environment, particularly in online program administration.
• Familiarity with educational technology and software (e.g., Salesforce, Lucid Chart, Banner, epafs).
• Understanding of project management principles.
• Ability to promote inclusive excellence in the workplace.

To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet.

Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position.

Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.