Farmers Workplace Solutions - Customer Care Representative

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We are Farmers!

We are… more than just your favorite commercials. At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other.

We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.

Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!

To learn more about our high-performance culture and open opportunities, check out  and be sure to follow us on Instagram, Linked In, and Tik Tok.

Workplace:
Hybrid ( #LI-Hybrid )

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office.

Applicants beyond fifty (50) miles may still be considered.

This is a on-site position during training, based at our Dayton, Ohio office, with Fridays conducted virtually.

• Office Location (On-site Days): 9797 Springboro Pike, Dayton, OH 45448

Candidates must reside within 50 miles (door-to-door) of the office to be considered.

Start Dates:

• Unlicensed: Tuesday, March 3, 2026
• Licensed: Tuesday, March 31, 2026 (Active Producer/Agent License with Property & Casualty Line of Authority required)

Training

Schedule:

• Monday–Thursday (on-site) and Friday (virtual), 10:30 AM – 7:00 PM EST

Department Operating

Hours:

• Monday–Friday: 8:00 AM – 9:00 PM EST
• Saturday: 9:00 AM – 5:30 PM EST

Applicants must be able to work a schedule that may include Saturdays.

Compensation:

• Starting hourly rate is $22.31 per hour
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If you are the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with Farmers. This position is a critical part of Farmers Insurance as it supports our customers and agents. You will be the first point of contact for our customers, supporting inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews.

We care about your professional development at Farmers, so we offer paid training with our renowned University of Farmers before you start serving customers, so you can succeed in this role!

In this role you will:

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.

• This position operates within a highly structured environment that requires you be fully present and engaged. This includes designated start and end times, scheduled lunch and break periods.
• Assists internal and external customers with moderately complex issues related to insurance matters. Delivers exceptional service while proactively seeking feasible solutions within compliance and legal requirements. Communicates with customers via multiple channels while navigating multiple systems and platforms
• Receives and responds to inquiries related to insurance matters. Interacts with customers, agents, and others to resolve…