Customer Service Rep; Springboro Pike

Customer Service Representative – 5103 Springboro Pike About the Job

We are looking for customer service reps with personality and people skills. Domino’s Pizza is a great place for part‑time or full‑time work, with flexible schedules that fit your life. Whether you need a second job for extra cash or a career opportunity, Domino’s has you covered.

As a customer service rep you will prepare, bake, take orders, operate equipment and maintain a clean and efficient store environment. You will process telephone orders, take inventory, complete paperwork and handle customer inquiries both over the phone and in person.

Many team members began as delivery drivers and now own Domino’s franchises. Progression opportunities go from customer service to management and corporate operations.

Our mission is to recognize, appreciate, value and utilize the unique talents of all individuals. We commit to an environment where all team members can reach their highest potential.

We take pride in our team members. At Domino’s Pizza, our people come first – that’s why we strive to be the best pizza delivery company in the world.

You must be 16 years of age or older.

• Operate all equipment.
• Stock ingredients from delivery area to storage, work area, walk‑in cooler.
• Prepare product.
• Receive and process telephone orders.
• Take inventory and complete associated paperwork.
• Clean equipment and facility approximately daily.

Orientation and training provided on the job.

• Ability to comprehend and give correct written instructions.
• Ability to communicate verbally with customers and co‑workers to process orders both over the phone and in person.

• Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
• Must be able to make correct monetary change.
• Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
• Ability to enter orders using a computer keyboard or touch screen.

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In‑store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk‑in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.

• Talking and hearing on telephone. Near and mid‑range vision for most in‑store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.

The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.

Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile “bricks” with linoleum in some food process areas. Height of work surfaces is between 36” and 4”.

Walking For short distances for short durations.

Sitting Paperwork is normally completed in an office at a desk or table.

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3’ x 1.5’.
• Cases are usually lifted from floor and stacked onto shelves up to 72” high.

• Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves.
• Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

• To move trays which are placed on dollies.
• A stack of trays on a dolly is approximately 24” - 30” and requires a force of up to…