Customer Service Lead

Join to apply for the Full Time Customer Service Lead role at Midwest Shooting Center
.

Base salary: $35,000 – $40,000 per year.

As a Customer Service Lead
, you’ll support daily membership and training operations, ensuring accounts, scheduling, and service delivery are accurate and customer‑focused.

• Manage daily account operations, including freezes, billing, renewals, and membership updates.
• Oversee scheduling and support for training sessions to ensure accuracy and completion.
• Ensure new member and client onboarding is completed correctly and with a high level of service.
• Track and report daily retention, delinquency, and satisfaction data to the Customer Service Manager.
• Resolve member and client concerns quickly and professionally, escalating complex issues when needed.
• Support trainers and service staff with scheduling, materials, and adherence to service standards.

• Accounts are accurate, current, and error‑free.
• Training sessions are properly scheduled and executed.
• Member and client issues are resolved promptly and courteously.
• Retention and satisfaction scores consistently improve.
• Daily operations run smoothly with minimal escalation required.

• Organized, reliable, and detail oriented.
• Customer‑service driven with excellent communication skills.
• Skilled in multitasking and managing administrative systems.
• Calm under pressure and proactive in solving problems.
• Motivated to grow into higher leadership or management roles.

• Annual salary range: $35,000 – $40,000, based on experience and performance.
• Health, dental, and vision benefits.
• Employee discounts on retail, training, and membership.
• Opportunities for career advancement within a growing company.

If you’re ready to take ownership of daily operations, help deliver exceptional customer experiences, and grow your leadership skills, apply today to become a Customer Service Lead at Midwest Shooting Center.