Telephone Operator

Overview

Under direct supervision of the clerical supervisor responsible for performing receptionist & telephone operator duties.

• Greet visitors and ensure they are directed to the appropriate person; maintain a visitor log.
• Answer calls related to general agency inquiries and route calls to appropriate staff; maintain an updated employee list with extensions.
• Monitor visitor activity in lobby area and ensure visitors are not waiting more than 10 minutes without staff contact.
• Receive specialized technical training on computerized telephone system.
• Schedule agency conference rooms.
• Disburse and account for bus tokens.
• Process incoming faxes.
• Maintain employee sign-in books.
• Process case plan amendments to court daily, if applicable.
• Address operational issues with the second-floor copy room copier/fax machine and ensure adequate supplies are available.
• (Perform Related Duties as Required)

• Completion of the twelfth grade supplemented with clerical courses and two years of experience in a business office demonstrating possession of the required skills, knowledge, and abilities.
• Must have typing/keyboard experience. Word processing and computer proficiency required. Strong organizational skills are essential.
• Ability to assume some supervisory responsibilities with other clerical staff as assigned.
• Must be able to manage details, prioritize tasks, and work independently; OR alternative, equivalent evidence of the minimum class requirements.
• Driving Requirement
  :
  Must maintain a current, valid United States driver’s license with an acceptable driving record.
• Training and Development: Must maintain licensure and certification, if applicable.