Program Support Assistant

Overview

This position is located at the Dayton VA Medical Center and supports the Mental Health Nursing Service. The Program Support Assistant (PSA) provides broad technical - administrative - and clerical support to Nursing Services at the Dayton VA Medical Center. The incumbent will interface with Nursing Services staff, customers, and stakeholders; develop and maintain records of budgeting and resource spending; review, analyze, and report on performance and compliance activities via data analysis.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement - 02/04/2026. You may qualify based on your experience as described below:
Specialized

Experience:

You must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include:
Providing administrative support;
Collecting, compiling and tracking data and information;
Processing documents and reports;
Establishing, updating and maintaining office files and records;
Performing automation duties using such software applications as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; and providing information and customer service.

NOTE:

Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates, AND hours worked per week. You will be rated on the following Competencies for this position:
Clerical, Communications, Computer Skills, Manages and Organizes Information. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://(Use the "Apply for this Job" box below)..

• Major duties include but are not limited to:
  The incumbent develops proposals and plans of action to improve office operations and provides liaison support in connection with those matters over which she/he has primary administrative responsibility
• Independently observes need for administrative instruction or changes within patient/clinical services' operations - prepares correspondence and presents them for signature
• Independently handles situations based on general knowledge of the organization and policy
• disposes of routine matters where there is well-established policy and/or procedure
• Reviews correspondence - (electronic and paper) - directives - publications and standards in order to stay updated and informed - to determine appropriate action - responsibility - or area of interest Incumbent reviews reports - actions - and correspondence prepared for signature for conformance with Medical Center policy and VA regulations
• Provides a broad spectrum of support to the Medical Center's Nursing Recruitment Program
• Responsible for the clerical duties related to implementing a comprehensive healthcare recruitment and marketing program for the VA at Dayton
• Prepares application and interview scoring sheets as directed
• Works with Selecting Officials to schedule interviews and arranges meeting space
• Maintains all preemployment forms and informational documents/handouts
• Provides personnel management and administrative support to Nursing Service
• acts as a liaison with the Human Resources office - coordinates personnel actions - maintains personnel-related records such as performance ratings - position descriptions - functional statements - awards - etc
• Provides assistance to the Nurse Recruiter - Nurse Manager and supervisors in personnel matters involving staffing - leave administration - and training issues
• Prepares personnel actions - tracks the status of various personnel actions from origination to conclusion in the areas relating to personnel management in order to ensure: that suspense dates are met - that employees are paid properly - that employees are at the proper step and within proper leave categories - etc
• Provides assistance to supervisory and leadership staff for employees with the Family Medical Leave Act
• Works with the employee - supervisor and Human Resources to ensure that the proper forms are completed and submitted
• Performs other duties as assigned
• Work Schedule:
  
  7:30 am to 4:00 pm - Monday - Friday
• Position Description/PD#:
  Program Support Assistant/PD92147A
• Relocation/Recruitment
  
  Incentives:
  
  Not authorized
• Critical Skills Incentive (CSI):
  Not approved
• Permanent Change of Station (PCS):
  Not authorized
• VA Healthcare System Serving Ohio - Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers
• This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest
• As an employee operating in a Whole Health System of care - you will operate in a model with three core elements - seeking to create a personalized health plan…