Retail Assistant Manager

Position Summary

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick‑up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Evaluates the efficiency and productivity of team members in creating positive customer experiences
• Resolves customer disputes and complaints to ensure timely resolution and customer satisfaction
• Creates a customer focused environment in all areas of the store (production, retail, self‑service, and shipping) and monitors the store for a clean and professional environment
• Establishes and manages a process for customer flow in the store to improve service experience ensuring customers’ needs are met quickly and quality products are delivered
• Provides training and development of team members on assigned shifts by monitoring goals and providing feedback
• Interviews job applicants, complies with all company hiring policies and assists Store Manager with hiring of team members
• Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards
• Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
• Oversees shipping related services and activities
• Communicates daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives with the Store Manager and team members
• Complies with and enforces Fed Ex Office established policies and procedures and maintains an environment of controls
• Assists Store Manager in review and transmission of payroll and daily close out of POS
• Performs all other administrative duties as needed or requested including, without limitation, scheduling, payroll management, training compliance, daily close‑out of POS, bidding, ordering and receiving supplies and inventory controls
• All other duties as needed or required

• High School diploma or equivalent education
• 1+ year of related experience, prior supervisory experience preferred

• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast‑paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the Fed Ex Office business; regular attendance and or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

No specific preferred qualifications listed.

$21.75 - $26.68/hr

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Fed Ex complies with criminal history and Security Threat Assessment (STA) screening requirements defined by the Transportation Security Administration (TSA) for positions requiring security identification display area (SIDA) access, Department of Transportation (Use the "Apply for this Job" box below). for commercial driving positions, Department of Defense Facility Security Office standard procedures in covered facilities, and all other laws, regulations, or executive orders.

Fed Ex Office has a Quality‑Driven Management culture that focuses on customer experience, business excellence, and financial return.

Fed Ex Office is an Equal Opportunity Employer, including Veterans/Disability, and will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. Applicants who require accommodations should email