Enterprise Collaboration Analyst; INFO SYS ANL

Job Summary

Under guidance of the uConnect Supervisor, the Enterprise Collaboration Analyst is responsible for supporting the digital collaboration work spaces used by students, faculty, staff, and affiliates on the UC Davis campus. These include Google Workspace, Box, and Office 365 offerings like One Drive. Utilized by campus users daily, these tools are a mission‑critical part of the campus IT infrastructure. Assimilating knowledge from a variety of sources, this position assists with troubleshooting issues and keeping the Google Workspace system running at optimal levels.

To be considered for this position, candidates must already have authorization to work in the United States. Unfortunately, we are unable to provide visa sponsorship at this time.

1/23/2026 at 11:59pm

• Degree in Computer Science or related field and / or equivalent experience / training.
• Experience with enterprise messaging or collaboration tools in a university or professional setting, such as email (Google Email or Microsoft Exchange preferred), document storage tools (e.g. Google Drive, One Drive or Box), and productivity tools (e.g. Google Docs or Google Sheets).
• Experience documenting system processes and providing end‑user support or training.
• Problem‑solving skills with the ability to independently analyze and troubleshoot technical issues.
• Ability to use a ticket management system (e.g., Service Now) to provide user support, process end‑user questions, and address user requests for access after consulting established policies and procedures.
• Strong communication and collaboration skills, with the ability to work across diverse teams and communicate technical concepts to non‑technical stakeholders.
• Ability to effectively interact with organization‑wide staff, internal customers, and team members to build collaborative relationships, exchange information, resolve issues and support organizational goals.

• Experience working in higher education or with academic business processes.
• Experience using organization and analytical skills to simultaneously work on multiple projects with competing priorities and deadlines, and independently follow projects through to completion while effectively and timely communicating with the team and stakeholders.
• Experience with some modern programming languages and/or scripting tools.
• Knowledge of information security best practices, particularly within an academic environment.
• Skills in evaluating processes for optimizing efficiency and ease of use, and updating/creating documentation that reflects any updates to current processes or creation of new processes.
• Database administration skills for supporting basic programming projects and/or data analysis.

• 40% - Enterprise Collaboration Workspace Administration
• 40% - Enterprise Collaboration Workspace Technical Support & Documentation
• 20% - Automation

This position is part of the uConnect team within the Enterprise Infrastructure Services (EIS) group under Information & Educational Technology (IET). The uConnect team provides service administration, development and support for a variety of mission critical systems and services including Active Directory, Google Workspace, and Email (Exchange Email and Google/Davis Mail).

This position utilizes attention to detail, learning of new concepts and technologies, and applying the understanding of those concepts in practice to administer and support critical campus services.

• Salary or Pay Range: $33.33/hr – $59.48/hr (Budgeted salary range $33.33/hr – $40.00/hr)
• Salary Frequency:
  Bi‑Weekly
• Salary Grade: 21
• UC
  
  Job Title:
  
  INFO SYS ANL 2
• UC Job Code: 007308
• Number of Positions: 1
• Appointment Type:
  Staff:
  Career
• Percentage of Time: 100% Fixed
• Shift (Work Schedule): M‑F, 8‑5pm
• Location:
  
  Davis/Primarily Remote (In‑State Only)
• Union Representation: 99 - Non‑Represented (PPSM)
• Benefits Eligible:
  Yes
• Position is Primarily Remote

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and…