Automotive Service Advisor

Automotive Service Advisor – AAA Mountain West Group

At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $104,000 –$185,000. We provide best‑in‑class benefits to plan for retirement, keep you and your family healthy, and support professional development.

• 11 Paid Holidays
• Up to 17 days PTO first year – start earning day one; 22 days off in year two
• Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
• 401K Matching $1 to $1 up to 6% annually
• Tuition reimbursement for ASE Certifications
• State‑of‑the‑art equipment and facilities with consistent car count and high volume of AAA tow‑ins
• A free AAA Membership and numerous employee discounts
• Trusted Brand for over 120 years with 65 Million+ members in North America
• Closed Sundays

• Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs, and exceed expectations of great customer service.
• Accurately document repairs, diagnostic and maintenance work into shop management system.
• Ensure all necessary BAR requirements are met in Repair Order preparation and documentation.
• Source and estimate all needed parts for repairs to customer vehicles.
• Suggest repairs for safety and improved performance and help prioritize for customers in order of importance: safety, economy, longevity, etc.
• Review all repairs made to vehicles at point of sale and assure customers have a clear understanding of repairs performed throughout all phases of the transaction, including the original estimate through the final payment.
• Perform minimal record keeping and other administrative functions required to support the business.

• Highly effective organizational skills.
• Strong interpersonal and customer service abilities.
• Highly proficient verbal and written communication skills in required language(s).
• Knowledge of shop management and/or estimating software.
• Knowledge of parts sourcing and use of online vendor catalogs.
• Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email.
• Ability to work scheduled hours as necessitated by business need.

• Valid driver license and acceptable driving record.
• High School Diploma or equivalent certification (GED).
• 3–5 years industry experience in auto repair; service advisor experience preferred.
• 3–5 years successful direct customer interaction; auto repair preferred.
• Automotive Service Excellence certification desired.

Standing, bending, kneeling, pushing, sitting for extended periods.

Mid‑Senior level

Full‑time

Other

Consumer Services

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