Intern, CX Process, AI & Automation

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition

Employment Type: Intern

Job Category: Early Career/Internships

Work Location: Davidson, NC (CSC)

The internship program is a rewarding and challenging development program for talented, high performing students. Interns are assigned to a functional area for a 10-week assignment. Each assignment will offer the opportunity for the students to work on defined projects, develop leadership skills and interact with associates across all levels of the organization. The Customer Experience Intern will support the Process and Automation team in driving measurable improvements to customer and employee experience through AI-enabled automation.

This role offers hands‑on experience building intelligent workflows, agents, and solutions using Microsoft Copilot Studio and related AI tools. You will work closely with cross-functional teams to identify process gaps, design automations, and enable adoption across the organization.

• Plan, execute, and complete special projects as assigned.
• Gains industry knowledge through daily business interactions and job assignments.
• Develops skills needed for career in industrial distribution.
• Supports assigned manager with business project work.
• Map current and future state workflows.
• Help identify, research, build (Proof of Concept), support AI Agents and Automation where needed.
• Drive Adoption through enablement of existing and new tools.
• Presents intern project results to business leaders.
• Perform independent research.
• Manage and maintain vendor relationships.
• Provide business assistance to various groups within the Customer Experience (CX) departments.
• Work cross-functionally with Sales Ops, IT, PMO and other business function teams.
• Learns & fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

• High School diploma required.
• Must be enrolled in an accredited college or university.
• Excellent academic record.
• Proficient use of Microsoft Office software required.
• Ability to interact with all levels of staff and management is required.
• Excellent oral and written communication skills are required.
• Excellent time management and organizational skills required.
• Positive, high-energy approach to assignments and a willingness to learn quickly required.

• Area of study in Computer Science or Industrial Engineering preferred. Focus areas of Artificial Intelligence, Data Science, Systems Engineering, Human-Computer Interaction.

• A valid driver's license may be required.
• This position may require access to International Traffic.

Compensation starting at $22/hr depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

Applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position at this time.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

People. Collaboration. Insight. That's how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business…