Proposal Content Strategist & Governance

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition : 19725

Employment Type: Full Time

Job Category: Marketing

Job Grade: Exempt 16

Work Location: Davidson, NC (CSC)

This role leads the strategic development of proposal content by optimizing program workflows, surfacing new company solutions, and integrating updates into the team content library. It builds strong SME partnerships to ensure consistent, high‑quality responses, and drives proactive collaboration across teams. The position governs the Proposal Library's structure, optimizing library organization, searchability, and updating cadence. The Content Strategist fulfills proposal support requests as needed, oversees seller guide sheets, workflow improvements, and program education initiatives.

• Integrate AI-driven strategies into the team's content library to streamline proposal workflows, enhance content effectiveness, and identify opportunities for efficiency.
• Extract new content from submitted proposal responses, integrate it into the system, and share updates with the team.
• Review seller proposal requests to flag new or complex topics and market trends.
• Monitor key resources, such as MSC Connect, company website, seller insights, solution owners, and presentations to gather relevant and timely content.
• Build and maintain strong relationships with Subject Matter Experts (SMEs) to ensure responsive and accurate support across all proposal categories.
• Coordinate interviews and speaker sessions to bring insights to MSC solutions and capabilities, developing feature stories and data insights.
• Maintain the integrity of the Proposal Library, ensuring intuitive organization and streamlined, targeted responses.
• Schedule and lead regular SME reviews to validate and align content with evolving business needs.
• Support proposal writers by connecting with the right SME for specialized content and updating the system with new information.
• Implement a quick-response proposal support program to efficiently process DSRs that do not require a strategy call.
• Participation in special projects and performs additional duties as required.
• Serve as a backup contributor for full proposal responses when workload demands support.
• Participate in seller onboarding and communication of best practices to help sellers optimize their requests and help the team improve workflow efficiency.
• Fosters the MSC Culture in the department and throughout the company to fulfill MSC's mission.

Education and Experience

• Bachelor's degree in English, Communications, Journalism, Marketing, or equivalent professional experience.
• Over 5 years of proven success in proposal development, content strategy, or business development within deadline‑driven environments.
• Expertise пациентов; advanced knowledge of Qvidian, Salesforce, Office 365, and SharePoint for content management and system optimization.

Professional Skills

• Demonstrated冷; ability to manage high‑impact proposals and strategic sales content.
• Skilled in collaborating with Subject Matter Experts and cross‑functional teams to produce accurate, aligned, and persuasive content.
• Self‑starter with a proactive mindset and independent initiative.
• Exceptional organizational and communication skills.
• Strong problem‑solving, critical thinking, and decision‑making capabilities.
• Expertise in content curation with a focus on strategic alignment, quality, and editorial precision.
• Ability to identify content gaps and propose innovative solutions independently.
• Effective communicator with a track record of successful SME engagement and cross‑functional collaboration.
• Proven ability to excel in fast‑paced,…