IT Support Engineer
Job in
Daventry, Northamptonshire, NN11, England, UK
Listed on 2026-02-25
Listing for:
ASC Connections
Full Time, Seasonal/Temporary
position Listed on 2026-02-25
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
This role is primarily focused on supporting external customers with software, system and application-related issues. You'll provide remote, desk-based technical support, troubleshooting complex problems across software, operating systems and associated technologies.
As an IT Support Engineer, you will:
Provide remote technical support to customers
Troubleshoot Windows-based environments in commercial settings
Diagnose and resolve application, OS, driver, network and hardware-related issues
Analyse logs (Event Viewer, application logs, etc.) to isolate faults
Support commercial software applications beyond basic IT-level queries
Follow structured escalation processes when required
Document issues and resolutions clearly and professionally
IT Support Engineer experience:
Awareness of machine control environments and PLC programming
Understanding of RTOS (real-time operating systems)
Exposure to CAD/CAM environments
Experience using Salesforce or other ticket-based systems
Strong Windows desktop troubleshooting experience
Experience supporting commercial software applications
Ability to isolate faults across software, OS, drivers, network and hardware
Experience providing remote support to customers
Benefits
Salary up to £40,000
Join a globally respected engineering technology business
Work in a highly specialised technical environment
Develop niche application and system knowledge
Clear long-term progression opportunities
This is an excellent opportunity for a technically capable junior-to-mid-level IT Support engineer who enjoys solving problems, working directly with customers, and developing their expertise within a specialist engineering environment.
If this sounds like the perfect next step in your career, then apply today!
ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity
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