Service Engineer

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Our client, a leading name in consumer electronics is looking for a Technical & QA Coordinator to support the Aftersales Director in shaping and executing a clear Technical Quality Assurance strategy. You’ll be the go-to expert on product performance, fault diagnostics, quality improvements, and technical support across the UK and international teams.

Key Relationships:

You’ll collaborate with internal departments including Compliance, Customer Service, Product Management, Finance, and Global Technical teams, as well as external service partners, factories and major retail customers.

Key Responsibilities:

• Support continuous product improvement with global factories and UK Technical Teams
• Drive root-cause analysis and resolution of field issues and customer concerns
• Analyse technical repair data and customer returns to influence product development
• Create and distribute technical training and documentation
• Liaise with 3rd party ASPs and manage spare parts support queries
• Prepare clear reports, trackers, technical bulletins and risk assessments
• Support product testing, QA trials, and product instruction manual validation
• Represent Aftersales at customer/factory reviews and project meetings

Experience:

• Minimum 3+ years in White Goods repair and diagnostics
• Strong working knowledge across: washing machines, tumble dryers, dishwashers, refrigeration, ovens
• Gas appliance knowledge is a plus

Skills & Attributes:

• Deep understanding of UK white goods aftersales and service models
• Strong technical problem-solving, diagnostics, and fault trend analysis
• Confident communicator, presenter, and stakeholder manager
• Passionate about product quality, safety, and customer satisfaction
• Skilled in Excel, PowerPoint; data-driven with a sharp eye for detail

Location: UK-based (travel to customer/factory meetings as needed)

Competitive salary + benefits

If you’re passionate about technical excellence, customer experience, and continuous product improvement, we want to hear from you.

Apply now or message me directly to find out more. Let’s talk!

#White Goods #Technical Engineer #QA Engineer #Aftersales #Home Appliances #Field Service #Product Quality #Manufacturing #Engineering Jobs #Service Support #UKJobs #Hiring Now

• Seniority level Associate

• Employment type
  
  Full-time

• Job function
  
  Quality Assurance, Information Technology, and Customer Service
• Industries Appliances, Electrical, and Electronics Manufacturing

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