HVAC Residential Territory Sales Manager

Job Details

Job Location
:
Davenport, IA 52803

Job Summary

The Territory Manager plays an essential role in the success of the company by building, maintaining, and growing our customers, and enhancing their experience with Crescent Parts & Equipment. As a Territory Manager, you will be representing a trusted HVAC and Refrigeration industry wholesaler by providing outstanding service and support to our customers.

Responsibilities

• Provide exceptional customer service to assigned customers.
• Build strong, long-term relationships at all levels within customer organizations to ensure satisfaction and continued business.
• Analyze market trends and develop new dealer relationships where appropriate.
• Identify and implement opportunities for growth and new business within assigned accounts.
• Leverage internal and external resources (vendors, CPE employees, experts, etc.) to deliver best-in-class service and support.
• Think strategically about each account to develop tailored growth approaches.
• Manage an assigned list of residential and light commercial customers.
• Gain and maintain a strong understanding of each customer’s business and personnel to build trust-based partnerships.
• Handle customer requests professionally and efficiently, respecting their preferred communication methods and schedules.
• Identify and capitalize on short- and long-term opportunities using data, resources, and market knowledge.
• Be persistent in account development and follow-through.
• Understand, explain, and train customers on product features and benefits, including introducing new products.
• Increase sales and gross margin dollars within assigned accounts.
• Collaborate with your manager to create and execute customized sales plans and goals for each customer.
• Drive execution of sales plans, promotions, and initiatives throughout the year.
• Monitor account activity to maximize profitability and identify areas for improvement.
• Submit accurate and timely sales reports.
• Develop and maintain strong relationships with vendors and other partners.
• Acquire and maintain a working knowledge of:
  • Refrigeration systems and components
  • Heating and cooling systems
  • Residential system design
  • Commercial HVAC equipment
  • Indoor Air Quality (IAQ) products and their applications
• Commit to continuous education in both technical and business-related areas.
• Perform other duties as assigned.

Physical Demands

• While performing the duties of this job, the employee may be exposed to temperatures that are outside the normal human comfort ranges of 72-76 degrees, and may need to visit job sites (on rooftops, in control rooms, etc.) with contractors and other customers.

Benefits

We also offer an exceptional benefits package to our people, including:

• Rich and affordable medical and dental plans
• HSA plan with employer contribution
• Free coverage for Vision Insurance
• Free Long-Term Disability, Life Insurance, Hospital Indemnity, Critical Illness, EAP, Identity Theft
• 401(k) with company match and profit sharing
• Tuition reimbursement
• PTO
• Paid Holidays
• Quarterly bonus for all employees based on company performance
• Wellness program
• And more!

Work Schedule/Shift
:
Standard Hours are M-F, 7:00 am-4:30 pm, and the occasional weekend.

Experience & Qualifications

• 2+ years of experience in sales
• HVACR, or other relevant professional/technical, experience preferred
• Basic computer skills (Outlook, MS Teams, Word, Excel, etc.)
• An exceptional ability to communicate effectively to a wide variety of audiences, via individual meetings, public speaking and virtually
• Ability to use, or learn how to use, Crescent’s order entry system, in order to enter quotes, check inventory and check pricing for customers
• Comfortable speaking in front of all sized groups of people
• Ability to listen and communicate by phone, writing, and in-person in a professional and prompt manner
• Ability and desire to respond to customers in a timely manner
• Ability to add structure to what can be an unstructured position – successfully prioritize tasks, setting & following a schedule, creating and executing plans
• Ability to quickly adapt to different style of customers/people
• Possess strong account management, product knowledge, sales, and training/presentation skills
• Reliable, insured and registered method of transportation, along with a valid driver’s license and safe driving record
• Mechanical aptitude

Education

• High school diploma or GED required, additional certification or coursework from a college or technical school desirable