IT Hardware Support Technician

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

We’re looking for a detail oriented IT Hardware Depot Technician (Level
1) to support our hardware lifecycle operations. In this role, you’ll focus on asset management, imaging, shipping/receiving, and basic hardware troubleshooting within a fast paced depot environment. If you enjoy hands on technical work and keeping operations running smoothly, this is a great opportunity to grow your IT career.

• Asset Management. Maintain accurate inventory of laptops, desktops, peripherals, and accessories. Track hardware through receiving, staging, deployment, return, repair, and retirement. Update asset records in inventory and ticketing systems.
• Imaging & Device Preparation. Perform imaging of client hardware using standardized deployment tools. Configure, test, and validate devices prior to shipment. Ensure all equipment meets quality and compliance standards.
• Shipping & Receiving. Receive incoming hardware shipments and verify contents. Package and ship devices to end users or field locations. Maintain proper documentation, labeling, and tracking.
• Technical Support & Break/Fix. Diagnose and repair basic hardware issues on Dell PCs. Troubleshoot printers and peripheral device failures. Assist with basic network connectivity and wireless troubleshooting. Support virus detection and removal using approved tools.

• Work with brilliant minds, often within a global capacity.
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more.
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
• Why we’re different Brazilian and privately owned company;
  Agility, flexibility, and innovation are in our DNA;
  Flat organizational structure which enables faster communication and decision making.

• 1-2 years of corporate desk side, depot, or hardware support experience
• Experience troubleshooting and replacing components on Dell PCs
• Familiarity with Windows 10 and Windows 11 environments
• Basic experience with Active Directory (lookups, password resets, device checks)
• Knowledge of Microsoft Office 365, Outlook, and OWA
• Ability to troubleshoot wireless and basic network connectivity issues
• Strong customer service and communication skills
• Experience with VPN, basic printer hardware support, and tools such as Symantec Endpoint Protection, Bit Locker, SCMM, RDPM