Service Delivery Manager
Listed on 2026-01-12
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IT/Tech
Systems Administrator, IT Project Manager, Technical Support
Description
We are looking for an experienced Service Delivery Manager to lead, bring structure, and oversee a service desk operations in Davenport, Iowa. This role requires a proactive leader who can ensure seamless service delivery, provide technical expertise, and drive continuous improvement across teams. The ideal candidate will possess strong leadership skills and a deep understanding of IT Networks, tools, and processes as this role will be the high-level technical lead.
To learn more about this new opportunity within a growing company, please apply now, call, or email your resume directly to Shawn M Troy - Technology Practice Director with Robert Half (contact information is on Linked In).
Responsibilities- Supervise the daily operations of the service desk and managed services teams to ensure high-quality service delivery.
- Act as a senior escalation point for resolving complex technical issues with efficiency.
- Provide mentorship and guidance to engineers, supporting their growth and attention to detail.
- Develop and refine operational workflows to enhance service consistency and reliability.
- Collaborate with cross-functional teams to align service delivery processes with organizational goals.
- Monitor and maintain network systems, ensuring optimal performance and security.
- Implement best practices for patch management and endpoint protection to safeguard systems.
- Utilize network monitoring tools to promptly identify and address potential issues.
- Drive initiatives to improve customer satisfaction and operational efficiency.
- Ensure compliance with ITIL standards and industry best practices.
- Proven experience in service delivery management, preferably in a managed services environment.
- Strong knowledge of ITIL principles and their application in service operations.
- Proficiency in remote desktop support and network monitoring tools.
- Hands‑on experience with patch management and endpoint protection technologies.
- Expertise in Cisco technologies, including configuration and troubleshooting.
- Familiarity with Fortinet and Sonic Wall firewalls.
- Excellent leadership and team management skills.
- Strong problem‑solving abilities and a commitment to continuous improvement.
- Mid‑Senior level
- Full‑time
- Project Management and Information Technology
- Software Development
All applicants applying for U.S. job openings must be legally authorized to work in the United States.
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.
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